Business Operations Systems Support Specialist

September 13, 2024

Lumanity

London

OTHER

Overview / About us: Lumanity applies incisive thinking and decisive action to cut through complex situations and deliver transformative outcomes to accelerate and optimize access to medical advances. By transforming data and information into real world insights and evidence, Lumanity powers successful commercialization and empowers patients, providers, payers, and regulators to take timely and decisive action. With offices in North America, the United Kingdom, the European Union, and Asia, and work conducted in over 50 countries, its 1,300+ experts work with nearly all the top pharmaceutical companies and more than 100 biotech companies around the world. Turning aspiration into reality, Lumanity supports over 50 payer submissions across 20+ countries, launch readiness and commercialization of 80 brands and new indications, and numerous award-winning product campaigns every year.
Responsibilities / Position overview: Lumanity are hiring a Business Operations Systems Support Specialist to join the UK-based Strategy Consulting team on a 12 month contract, with the potential for this to be extended.

This role is responsible for managing system-related queries, maintaining data governance, and providing comprehensive support throughout the project lifecycle. It requires an expert in Kantata and Net Suite to assist the team in fully understanding, utilizing, and complying with the sales reporting and project delivery tracking systems. The role involves guiding the team in the adoption and efficient use of pipeline, sales, and project delivery tracking within these systems. Key responsibilities include identifying and addressing training needs, ensuring system usability for all staff, and providing ongoing support to enhance both system functionality and user satisfaction. Additionally, the role manages the complexities of data flow and system integration, offering end-to-end support to optimize the overall performance of the Consulting team and associated support functions.

The responsibilities of this role include:

Sales Data Governance
Project Delivery Data Governance
System Education and Support
Local Insights/Reporting Expert
Progress and Utilisation
Business Operations Support

Qualifications:

Project management
Keen attention to detail
Confident communicator
Efficient in data processing
Solutions focused
Operational systems expert
Coaching / training expertise of internal systems to wider teams
Ability to adapt to an ever changing and evolving work environment

Benefits: We offer our employees a comprehensive benefits package that focuses on what matters to you.

Health and well-being, personal finances, professional development, and a healthy work/life balance: