Job Opportunities in United Arab Emirates
September 19, 2024
SOFITEL
Ras al-Khaimah
FULL TIME
Outlet Manager
Job Description
Main Duties:
Main Duties:
- To ensure that the monthly forecasted food and beverage revenue figures are achieved for the outlet.
- To strictly adhere to the established operating expenses and that all costs are controlled for the outlet.
- To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
- To ensure that the outlet is managed efficiently according to the established concept statements.
- To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
- To assign responsibilities to subordinates and to check their performance periodically.
- To assist and coach in the operation and be visible during peak times.
- To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure that the outlet is adequately equipped.
- To conduct and assist Stewarding Manager in monthly inventory checks on all operating equipment and supplies for the outlet.
- To control the requisitioning, storage and careful use of all operating equipment and supplies for the outlet.
- To conduct daily pre‑shift briefings to ambassadors on preparation, service and menu.
- To liaise with the Kitchen and Beverage department on daily operation and quality.
- To handle all guest complaints, requests and enquiries on food, beverage and service.
- To establish a rapport with guests maintaining good customer relationship and assisting to update guest history.
- To ensure that the outlet cashiering procedures is strictly adhered to.
- To ensure that a supervisor or Assistant Outlet Manager is always visible and available on duty during service time in the outlet.
- To identify in conjunction with the Director of Food and Beverage / Assistant Director of Food & Beverage / Assistant Food and Beverage Manager, market needs and trends.
- To monitor and analyze the menus and product of competitive restaurants and pool bars.
- To assist the Executive Chef in developing menu "specials", buffet themes, a la carte, pool bar snacks and to prepare recipes and specifications for the outlet where applicable.
- To plan and implement an effective sales plan and promotional activities for the outlets.
- To provide the Director of Food and Beverage / Assistant Director of Food & Beverage / Assistant F&B Manager with recommendations for the advertising campaign and assist in putting together the advertising brief and attend subsequent meetings.
- To revise and update the outlet’s Departmental Operations Manual as and when needed.
- To participate in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.
- To submit to Food and Beverage Office before opening all outlets the following:
- Operations Manual
- Opening and Closing Procedures
- Outlet Policy and Procedures
- Pricing Structure
- Food and Beverage Menu
- To maintain the Daily Log Book for the outlet.
- To submit to Food and Beverage Office the following:
- Monthly Outlets Report
- Holiday Critique / Vacation Planner
- Monthly Objective Review for the outlet
- Monthly Training Report for the outlet
- To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately manned to handle the level of business and submit a copy to the Human Resources Department and Food and Beverage office.
- To maintain the outlet bulletin boards.
- To submit all guest/ambassador incident reports for the outlet.
- To report "lost and found" items for the outlet.
- To attend Food and Beverage Meeting and Daily Operations Meeting.
- To prepare forecasted P&L statements for promotional nights and events according to the annual business plan.
- To ensure that the outlet is kept clean and organized, both at the front and the back as well.
- To conduct weekly walkthrough inspections together with Director of Food & Beverage.
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