Job Opportunities in United Arab Emirates
September 15, 2024
Chicky Max Restaurant LLC
Sharjah
FULL TIME
Operations Manager
The QSR Operations Manager is responsible for overseeing the efficient and effective operation of a chain of Quick Service Restaurants (QSRs) in the UAE. They will play a crucial role in managing and optimizing the day-to-day operations, ensuring exceptional customer service, and driving profitability. This position requires extensive experience in the QSR industry, particularly in managing multiple locations.
Key Responsibilities:
Pay: AED4,500.00 - AED5,000.00 per month
Experience:
Key Responsibilities:
- Operational Management:
- Develop and implement operational strategies, policies, and procedures to ensure smooth and efficient restaurant operations.
- Monitor and analyze key performance indicators (KPIs), such as sales, profitability, customer satisfaction, and food safety standards.
- Identify areas for improvement and develop action plans to enhance operational efficiency and effectiveness.
- Ensure compliance with all relevant regulations, health and safety guidelines, and company standards.
- Staff Management:
- Recruit, train, and develop a high-performing team of restaurant managers, supervisors, and staff.
- Set clear performance expectations and provide ongoing coaching and feedback to drive employee engagement and development.
- Conduct regular performance evaluations and take appropriate actions to address performance issues or recognize exemplary performance.
- Foster a positive and inclusive work environment that promotes teamwork, collaboration, and a customer-centric mindset.
- Customer Service:
- Ensure exceptional customer service by monitoring service standards, resolving customer complaints, and implementing service improvement initiatives.
- Implement customer feedback mechanisms and analyze customer satisfaction data to identify areas for improvement.
- Train and empower staff to provide outstanding customer experiences and maintain a customer-first approach.
- Financial Management:
- Develop and manage budgets, forecasts, and financial plans to achieve revenue and profitability targets.
- Monitor and control costs, including food and labor costs, to maximize profitability while maintaining high-quality standards.
- Conduct regular financial analysis and reporting to identify trends, opportunities, and risks.
- Develop and implement pricing strategies and promotional activities to drive sales and maximize revenue.
- Quality Assurance and Compliance:
- Ensure compliance with food safety and hygiene regulations, company policies, and industry best practices.
- Conduct regular audits and inspections to maintain high standards of cleanliness, food quality, and operational excellence.
- Implement and monitor quality assurance programs to consistently deliver high-quality products and services.
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Proven experience as a QSR Operations Manager, preferably in the UAE or Middle East region.
- Valid UAE driving licence is a must
- Strong knowledge of QSR industry trends, best practices, and operational standards.
- Excellent leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
- Exceptional problem-solving and decision-making abilities.
- Strong financial acumen and experience in managing budgets and financial performance.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.
Pay: AED4,500.00 - AED5,000.00 per month
Experience:
- Operation manager: 2 years (Required)
- UAE driving licence (Required)
We regret to inform you that this job opportunity is no longer available
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