Job Opportunities in United Arab Emirates
September 12, 2024
Majan Printing and Packaging
Ras al-Khaimah
FULL TIME & OTHER
Customer Service cum Analytics Manager - Printing & Packaging Experienced Only
We are currently seeking Customer Service cum Analytics Manager to be part of our dynamic team. Responsible for planning, implementing and directing the sales orders execution to achieve company objectives especially in making sure 100% customer satisfaction with the services rendered and ensures that they exceed customer’s expectations. This position will lead and train a team of representatives and support staff to handle customers accounts in a professional and mutually beneficial manner.
He/she will be responsible for lead the sales support team in executing customers orders, developing business reviews on the Market performance as well as the Industry Performance, conducting periodical assortment reviews, review market trends and competitor’s analysis, potential and existing customers business plans, to be shared with key stakeholders with the aim of enabling the business to make strategic decisions. You will partner with cross-functional stakeholders to understand their analytical and business needs and provide data for informed decision-making. You will also need to think strategically, connect the dots of the bigger picture, as well as being comfortable in the details of the deliverable.
JOB DESCRIPTION
The ideal candidate will possess the following skills/traits:
Pay: AED8,000.00 - AED12,000.00 per month
Application Question(s):
He/she will be responsible for lead the sales support team in executing customers orders, developing business reviews on the Market performance as well as the Industry Performance, conducting periodical assortment reviews, review market trends and competitor’s analysis, potential and existing customers business plans, to be shared with key stakeholders with the aim of enabling the business to make strategic decisions. You will partner with cross-functional stakeholders to understand their analytical and business needs and provide data for informed decision-making. You will also need to think strategically, connect the dots of the bigger picture, as well as being comfortable in the details of the deliverable.
JOB DESCRIPTION
- Assist in developing sales strategy to achieve organizational sales goals and revenues
- Lead, monitor the daily activities of the sales coordinators and execution of job orders.
- Daily coordination with sales managers and business partners on the tasks to be undertaken.
- To monitor and report finished goods stocks level and advise the sales personnel accordingly.
- To interact with Logistics on daily basis and send the list of items to be dispatched and closely monitor the same
- To inform sales personnel on the dispatches and pass on the plans of the items to be dispatched the next day.
- Review and monitor the activities and performance of the sales team against the set targets.
- Lead, draft and present the sales presentations, dashboard and proposals
- Keep track of periodical customer feedback and advise corrective steps to improve the services
- Review lost sales and customer accounts and present timely reports to Management.
- Interact with customers by phone / mails and periodic visits to understand the issues and initiate necessary measures to improve services and support.
- Source, procure and analyze data and information to identify potential sales opportunities
- Cultivate effective business relationships with executive decision makers in key accounts
- Lead planning and execution of trade shows, exhibitions and attend trade meetings and industry conventions.
- Reviewing analysis of all sales activities and marketing campaigns, with the aim of providing reports and summaries to direct manager, the rest of the team and other functions
- Collaborating with IT and the rest of the team in creating databases to capture all sales data, remaining responsible for the management of these databases and the collection & input of data through sales support team
- Conducting market researches aimed at determining product perceptions, understanding customer needs, evaluating market penetration, analyzing competitors
- Analyzing customers’ assortments in order to periodically review them to maximize sales in accordance with forecast levels and stock requirements
- Monitoring the order and sales progress, as well as the sales portfolio, and provide timely and strategic insights to the sales team for target achievement
- Analyzing and assessing demographics, prices and distribution channels
- Creating and managing sales dashboards, which visualizes fundamental performance indicators
- Analyzing competitors’ trends and business results, sharing then key info and reports with direct manager, Marketing and Sales function
- Analyzing sales and marketing metrics for identifying effect-cause relationships between financial outcomes and marketing/sales actions to raise profitability
- Assessing client's promotional needs, by performing extensive market researches on sell-out data
- Providing direct manager with daily and weekly summaries and reports on business results and other key figures for the Team.
- Support Key Accounts Managers with all on-going sales, service and communication with clients and prospects.
- Manage projects around the development of our solutions business, including marketing and prospecting efforts, thought leadership and events.
- Cultivate strong relationships with clients becoming the "go-to" person for account specific information, which can include information, portfolio, performance, compliance, clarifications and modification, and SOA reconciliation.
- Gather critical data to quickly respond orally and in writing to client information requests.
- Write and publish client meeting summary notes posted to firm wide client relationship management systems.
- Assist with new client on-boarding- supporting clients through the process of opening new accounts with Majan.
- Contact external customers and regional business development personnel to gather information and interpret basic product and service needs of customers and develop equipment solutions to meet needs.
- Draws on basic/developing product knowledge and customer, BD/Sales, and technical adviser input to develop bid proposals or solutions.
- Ensures that all aspects of the commercial and technical transactions of a sale are appropriately executed.
- Oversees the order- fulfillment and after-sales support processes to ensure customer satisfaction.
- Plan, lead and execute sales and customer services training to develop knowledge of relevant Majan business model(s) and product/service offerings.
- To efficiently manage the customer replenishment process focused on service delivery and consistent satisfaction achievement.
- Assist in Contingency Planning with market feasibility reports and detailed analysis.
- Optimize distribution costs by collaborating with Physical Logistics, Production and Transportation
- Participate in alignment meetings with Demand Supply Planning and Generating Demand
- Review all third-party raw data accuracy, by validating data vs agreed standards
- Publish the weekly and monthly sales dash board by brand by region accompanied with analytical insights
- Tracking new launches performance through designing a tracker and follow up with team about new results performance
- Provide a tracking dynamic report for new sales projects with the historical data along with weekly and monthly progression
- Design the target setting contribution for the team on monthly basis using historical trends by rep by brand.
- Creating and managing dashboards and analytics platforms
- Developing metrics, reporting, and analytics to understand and optimize program drivers and impact
- Distilling insights, opportunity areas, and actionable recommendations from qualitative and quantitative analysis
- Ensure integrity of the numbers to enable accurate and timely reporting to support insightful business decisions and performance measurement
- Deliver effective presentations of findings and recommendations to multiple levels of stakeholders
- Prepare analyses and deliverables to support corporate processes, e.g., Annual Plan, Quarterly Business Review (QBR), Long Range Planning (LRP) and annual forecast budgets
- Ability to address escalations, quickly assess and develop root cause analysis and solutions for operational escalations.
- Engage/collaborate with the various teams within Majan to identify and scope the gaps, risks, requirements and outcome for business challenges.
- Support the sales team with new fiscal year readiness and planning activities by generating bookings reports and funnel reports
- 10-12 years’ experience with Printing & Packaging or similar industry.
- BA/BS degree in related field (Economics, Business Administration, Finance or Accounting).
- Excellent English communication skills
- Demonstrated aptitude for analytics and customer services
- Extremely organized and details oriented, with advanced expertise in MS mainly Excel, power point and Access applications
- Strong analytical capabilities and ability to manage reporting and databases
- Focus on results and respect of deadlines
- A dynamic, proactive, flexible and curious individual, fast learner and committed to teamwork
- Able and confident in dealing with a broad and complex range of SKUs
- Able to work effectively under pressure and to get things done with constantly changing priorities, projects and deadlines
- Able to perform complex analysis and synthesis into reports and executive summaries
- A critical thinker: able to identify issues, make recommendations for improvement, achieve consensus and support implementation
The ideal candidate will possess the following skills/traits:
- A commitment to Majan’s culture; able to approach client interactions in a consultative manner.
- Self-managed, highly driven by relationship management and revenue generation.
- Ability to understand, articulate and execute team’s vision and goals and overall Majan’s vision and strategic goals
- Commitment to client service, highly responsiveness and focus on delivering high in class client experience.
- Analytical interest and acumen – passion for portfolio building and market fluency.
- Strong ability to collaborate with global teams in a fast-paced environment.
- Proven intellectual ability and interpersonal skills. Able to establish credibility with and influence the institutional investor community.
- Sales and Marketing – Knowledge of up to date trends and market research. Knowledge of principles and methods for showing, promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, sales control systems with planning and organization.
- Leadership Skills – Ability to lead a small group of professionals and drive projects into its completion and has the ability to handle full responsibility to plan, organize and manages staff and over-all operations to ensure the stable operation of the organization.
- Behavioral and Attitudinal Skills – Exemplary behavioral aspect towards work and has a driven attitude in focusing customer service relations, teamwork and cooperation, initiative with attentiveness to details, interactive communication and persuasiveness.
- Confidentiality, Decision Making and Problem Solving Skills – Ability to make a fair judgment on issues concerning customer relations and be able to formulate an acceptable analysis in solving individual complaints with integration of confidential nature along with it.
- Interpersonal Skills – Ability to establish and maintain professional and effective working relationships with employees, supervisors, other departments, and external entities each of which require cooperative efforts on both sides. Possesses a strong customer skill with the ability to build relationships and partnerships.
- Communication Skills – Ability to communicate effectively, both verbally and in written form. Communicates clearly among the employees, supervisors, other departments as well as outsource entities each of which requires collaboration on both sides. Fluency in the English language, working knowledge in Arabic and knowledge in other languages are a plus.
Pay: AED8,000.00 - AED12,000.00 per month
Application Question(s):
- What is your notice Period?
- What is your Salary Expectations?
- Are you willing to relocate to Ras Al Khaimah?
- What is your visa status?
- Bachelor's (Required)
- Offset Printed Mono Cartons Printing & Packaging: 10 years (Required)
- Customer Service: 10 years (Preferred)
- English (Required)
We regret to inform you that this job opportunity is no longer available
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