Job Opportunities in United Arab Emirates

job description for an account manager
Job Summary
We are seeking a highly motivated and results-driven Account Manager to
manage client relationships at our leading clinic. The ideal candidate will have a
background in the healthcare or cosmetic industry, with excellent customer
service skills and a strong understanding of the cosmetic treatments and services
offered. As an Account Manager, you will act as the main point of contact for
clients, ensuring satisfaction, managing their treatment journeys, and driving
revenue growth through excellent service and client retention.
➢ Responsibilities

• Client Relationship Management

o Build and maintain strong relationships with clients, serving as the
primary point of contact throughout their cosmetic treatment
journey.
o Provide personalized consultation to clients, explaining treatment
options, procedures, and post-treatment care to ensure they make
informed decisions.
o Ensure a high level of client satisfaction by proactively addressing
client inquiries, resolving concerns, and following up on their
experience post-treatment.

• Sales and Revenue Growth

o Identify opportunities to upsell and cross-sell cosmetic services,
products, and treatments to existing clients, maximizing revenue per
client.
o Collaborate with the marketing and sales team to develop and
implement strategies for acquiring new clients and retaining existing
ones.
o Meet or exceed monthly and quarterly sales targets for client
bookings, treatments, and product sales.

• Client Retention and Loyalty

o Develop and implement client retention strategies, including loyalty
programs, follow-up consultations, and personalized client outreach.
o Regularly follow up with clients to ensure satisfaction with
treatments, addressing any post-treatment concerns, and
encouraging repeat visits.
o Organize and manage VIP client events, promotions, or special offers
to enhance client loyalty.

• Treatment Coordination and Scheduling

o Coordinate and manage client treatment schedules, ensuring
appointments are booked efficiently and that clients are reminded of
upcoming procedures.
o Work closely with the clinical team to ensure smooth communication
between clients and healthcare professionals regarding treatment
plans and schedules.

• Marketing and Campaign Support

o Collaborate with the marketing team to execute campaigns and
promotions targeted at increasing clinic bookings, especially for new
and innovative cosmetic procedures.
o Participate in client-facing marketing initiatives, including events,
product launches, and social media campaigns.
o Monitor the effectiveness of marketing efforts by tracking client
feedback and treatment bookings related to specific campaigns.

• Client Feedback and Reporting

o Collect and analyze client feedback to identify areas for improvement
in client experience, treatment satisfaction, and service delivery.
o Provide regular reports to the management team on client
satisfaction levels, sales performance, and potential opportunities for
growth.
o Use CRM tools to manage client accounts, track interactions, and
document client preferences and treatment history.

• Industry Knowledge and Training

o Stay updated on the latest trends in cosmetic treatments,
procedures, and products to provide informed recommendations to
clients.
o Attend training sessions on new cosmetic products and treatments to
continuously improve product knowledge and client consultation
skills.
➢ Qualifications

• Education and Experience

o Bachelor’s degree in Business, Marketing, Healthcare Management,
or a related field.
o A minimum of 3-5 years of experience in a client-facing role,
preferably within the healthcare, beauty, or cosmetic industry.
o Experience working in a medical clinic or cosmetic practice in the UAE
is highly desirable.
➢ Skills
o Strong knowledge of cosmetic procedures, treatments, and products
(e.g., Botox, fillers, laser treatments, skincare, etc.).
o Exceptional communication and interpersonal skills, with the ability
to build rapport with clients and deliver a high level of service.
o Proven sales experience, with a track record of meeting or exceeding
sales and revenue targets.
o Strong organizational skills with the ability to manage multiple client
accounts and treatment schedules simultaneously.
o Familiarity with CRM systems and tools for managing client
interactions and tracking performance metrics.
o Ability to work in a fast-paced, customer-oriented environment, with
a focus on client satisfaction.
➢ Preferred Skills

• Experience in the cosmetic or aesthetic industry, with knowledge of popular

and emerging treatments.

• Bilingual in English and Arabic for effective communication with a diverse

UAE client base.

• Familiarity with UAE regulations and healthcare standards in the cosmetic

industry.
Job Type: Full-time
Pay: Up to AED6,000.00 per month
Application Deadline: 24/09/2024