Job Opportunities in Ukraine

Required Skills

• Ability to converse with persons at all levels within the aviation industry

• Minimum of two to three years of aviation experience, preferably with a professional qualification, Private Pilot’s License or similar evidenced knowledge gained practically

• Minimum of two to three years’ experience in a technical Service Desk or systems support role

• Competent Office 365 user, including spreadsheets and strong general IT competence

• Outstanding communication skills and working across different cultures

• A strong ability to proactively analyze and problem-solve

• A highly customer-focused mindset

Key Responsibilities

• Manage day-to-day support and activities; Elevate our technical support team to a world class standard maintaining a global mindset and applying a regionalized approach

• Effectively communicate product features and bug reports through our agile toolset

• Troubleshoot using aviation specific technical knowledge to provide software support

• Work with development personnel to investigate and resolve support requests within our applications and online toolsets

• Work collaboratively with stakeholders across multiple business units in an enterprise environment

• In addition to application support, you will be responsible for supporting flight planning, filing and route related requests, working closely with our UA, US and UK based teams

• Take ownership of reported incidents and problems, maintaining consistent communications and ensuring resolutions relating to the APG, Rocket Route and Seattle Avionics product suites

• Perform initial assessment and prioritization of reported issues

• Perform other duties as assigned

We Offer

How to Apply