3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world. 3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland. We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities . 3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities. If you are looking for stability in your future, we are the right place for you. We are looking for a Customer Support Consultant to join our enthusiastic and multicultural team on the early shift (5 A.M. - 2 P.M.) who will share our enthusiasm for solving problems and building good relationships with our reselling partners and end-users around the world. Areas of responsibilities:
Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
Handling support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
Interact with other departments and escalate customers feedback further
You should possess the following competencies:
Customer oriented approach
Good communicator with ability to ask and listen
Good verbal and writing skills at upper-intermediate level in English, and Ukrainian
Problem solving and logical thinking skills
Result oriented and stress resistant
Aspiration to self-development and eager to learn
Analytical, multitasking and empathetic skills
Being the part of us means:
Opportunity to become a part of the accomplishments that 3Shape has created over the past two decades.
Meaningful work that changes the future of dentistry
Work in a unique professional and friendly environment
Constant professional growth and development
A healthy work-life balance
Occasional business trips to Western Europe
We offer:
39 hours of cooperation per week within a flexible time frame
24 business days of annual leaves
Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
Possibility of flexible remote cooperation
Good working conditions in a comfortable office near National Technical University “KPI” which includes: Blackout ready infrastructure. Corporate Paper Book Library. Gym-Room with Shower.
A parking lot with free spaces for employees
Partial compensation of lunches
Paid sick leaves and child sick leaves
Maternity, paternity and family issues leaves
Well-being program: monthly well-being meetings and individual psychology hot-line
Want to join us and change the future of dentistry? For more information, visit our web-site: www.3shape.com or contact by email recruit-ua@3shape.com. Information about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacancies You can follow us on social media : www.facebook.com/3Shape