Customer Support Manager (Sportsbook)

March 25, 2024

ITalentify

Київ

OTHER

Kyiv • Full-time

We have an exciting opportunity for a Customer Support Specialist to join our cutting-edge betting project and deliver top-notch support to our valued users.

All the responsibilities we’ll trust you with:

Assist users via multiple channels with their inquiries and providing solutions in a timely and professional manner;
Recognize and address Customers’ concerns and pain points;
Guide Customers through our platforms’ features, betting processes, and promotions, ensuring they have a seamless experience;
Demonstrate extensive product knowledge and consistently improve it;
Develop your communication, multitasking;
Contribute to optimization and enhancement of Customer support procedures and flows.

Your areas of knowledge and expertise that matter most for this role

Fluent spoken and written English;
Proven experience in a customer support role, ideally within the betting or gaming industry;
Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner;
A solid understanding of different betting markets, odds and sports events will be a big plus;
Readiness to take 5 working shifts per week (with 2 compulsory night shifts);
Eagerness to take a 2-week product training; (the training will be held in one of the co-workings in the the center of Kyiv)
Strong problem-solving skills with a genuine desire to assist our users.

Why join us:

Salary review in 6 months;
Paid 2-week product training;
24 days of paid vacation per year;
Paid sick leave;
Career coaching;
Flexible working hours;
As a part of our dynamic team, you’ll have access to professional growth and advancement opportunities;
Immerse yourself in the vibrant world of sports and gaming, and be a part of an industry that’s constantly evolving and full of excitement

N.B. Currently for this role we consider candidates from Kyiv, as the product training will be held in the co-working in the city center. The work format after training will be remote.

We regret to inform you that this job opportunity is no longer available