Inventory Control and Quality Assurance Specialist

September 23, 2024

Amazon Turkey Operasyon Hizmetleri Limited Sirketi

Ankara

OTHER

Good communication skills
Analytical skills (able to identify problem root cause, predict issues by looking at data and Key Performance Indicators)
Proactive problem solving and hands on approach
Ability to learn new skills and information and adapt to changes and deliver results, whilst working in a fast paced environment
Experience in coaching or leading a team
Advanced proficiency in local language in both written and verbal communication
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Min Pre-Intermediate English

Job summary
ICQA - Inventory Control and Quality Assurance Ext. Fulfillment Specialist
you will be responsible for creating a supervision and improvement mechanism for 3PL inventory team. Along with your manager and with 3PL managers, you'll work closely to ensure that the assigned department is performing in line with the plan and that customer expectations are met, if not exceeded. A core part of your responsibilities will be to ensure that the team perform according to Amazon quality standards and secures both compliance and customer experience. This includes creating daily and weekly reports, defining improvement actions to be in line with metric targets.
The right candidate will demonstrate a good sense of ownership, ability to lead by example in all key areas of performance including safety and quality, and ability to develop a subject matter expertise on all operations processes in their assigned department.

Responsibilities:

Create supervision for the quality and improvement opportunities across your work area
Ensure that customer orders are fulfilled per quality guidelines
Continuously provide critical quality metric related information to ICQA OM and Amazon-3PL OM.
Define proactive actions to remove barriers impacting good quality performance
Engage with support functions and 3PL managers and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
Support customers' order fulfillment by working directly and on a regular basis on operations tasks within your department
Create a mechanism for a continuous coaching and feedback to 3PL managers and team leaders to secure productivity and quality performance, and safe behaviors
Develop subject matter expertise on all operations processes in assigned department
Orientation towards detail and precision
Ability to deep dive in operations process and develop ideas for process challenges
Capable of working the entire MS Office suite, especially Excel
Demonstrated problem solving & analytical skills
Inventory & Quality Assurance Management experience