September 17, 2024

Toll Group

Ankara

OTHER

Case Management Associate Ankara

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

www.tollgroup.com

We are currently recruiting for a Case Management Associate in our Ankara Regional Service Centre, you will contribute to this by being a part of a dedicated case management team, acting to support your case manager colleagues and their assigned customers ensuring that both colleagues and clients receive superior customer service and assistance with all parts of the Assisted Passage service and regional operations.

You will ensure effective administrative support is provided to your colleagues, including working directly with clients to support the management of services. In all your interactions with our customers you will need to demonstrate awareness and consideration of the political, social, religious, and humanitarian considerations that impact them and their host locations.

The Opportunity:

Support Case Managers with administrative tasks as part of end-to-end case management.
Communicate with clients and their families or approved advocates to ensure the service delivery component is understood.
Proactive competent administration of service appointments , subcontractor activations , GOC reporting requirements and Move Maestro file administration, including accurate and timely data entry
Work in close collaboration with Case Managers at the GOC to ensure travel to Australia can be booked in line with policy and arrival window requirements.
Support the activation and co-ordination of all application 3rd Party suppliers and vendors who provide Medical, Biometric, Accommodation and Transit Service to customers

What you’ll need to succeed:

Proven office administrative in case management or in a similar administrative role.
Customer service experience in a large organisation, preferably in an administrative environment where service delivery and service recovery are central themes.
Microsoft suite of products including Outlook, Excel, and Word.
The ability to become technically proficient in Move Maestro.
Be a clear, frequent and pro-active communicator with a high standard of written and oral business language skills in Turkish and English. Proficiency in Arabic and Farsi is required.
Ability to sustain high levels of customer service and productivity when under pressure from clients and customers.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Türkiye and be prepared to undertake pre-employment checks including a criminal history check and medical.