July 26, 2024

ASM International

新竹市

Snr Customer Service Representative I

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

Job Responsibilities:

Collaborate with business development and account teams on customer agreement for Spares service levels and execute processes accordingly.
Responsible for meeting regional customer commitments
Maintain good relationship with customers.
Drive operational excellence for Spares parts and refurbish operations.
Drive improvement on the basis of agreed KPI and maintain regular reporting and review of performance.
Develop opportunities in continuous achievement of efficiency gains.
Manage trade off business decisions that is needed to support company and global business unit strategy

Job Requirements:

BS Degree or above
5-10 years of relevant experience in a MNC Semiconductor or High-Tech or IT company, with Customer Service or Sales Operation or Supply Chain Management background.
Experienced managing Spares, Customer Fulfillment, and Logistics operations is preferred.
Structured and collaborative problem-solving skills leveraging analytics.
Knowledge of business complexity, supply chain and relevant markets
A strategic thinker with strong interpersonal and communication and decision making skills
Experience with change management and Continuous Improvement Programs
SAP experience is must
Fluent in English is must

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.com and on Linked In, Facebook, Instagram and You Tube.