User Service Manager (m/f/d) - Real Estate /Facility Management/Project Management/Construction Projects Project: For our client Roche Diagnostics International AG based in Rotkreuz we are looking for User Service Manager (m/f/d). Duties & Responsibilities: - The development and implementation of optimal solutions for the user groups in close cooperation with the business partner - The creation and coordination of applications and user concerns regarding space, infrastructure, changes of use and minor structural measures - Commissioning and coordinating service providers, operators, facility services or provider managers to carry out services. managers in the implementation of services - Initializing projects and creating the project charter - Creating user requirements and detailed user requirements specifications (requirement specifications) - Supporting operational space planning in coordination with the operational space manager Assisting with the coordination of relocations, in particular for several larger, staged relocations - Preparation of business cases, evaluation of possible solutions, clarification of financing and financing and ensuring communication with users and organizations - Ensuring the implementation of user requirements - Collaboration on infrastructure expansions - Responsible for the initialization of projects and the creation of project charters Must Haves: - Completed training in the field of Real Estate & Facility Management or similar (apprenticeship, bachelor's degree) - At least 3 years of relevant professional experience in Real Estate & Facility Management - Proven experience in project management and successful management of construction projects - Proven ability to understand customer needs and implement them in the context of projects implementation - Very good communication and presentation skills as well as a strong customer understanding and high customer orientation - Independent and reliable way of working - MS Office & Gsuite knowledge - Fluency in German / English B2 Intermediate Reference no.: 923496 Role: User Service Manager (m/f/d) Industry: Pharmaceuticals Location: Rotkreuz Workload: 100% Remote/Home Office: 1-2 days max. Start: immediately (latest possible start date: 01.10.2024) Duration: unlimited Job Type: 100% Schedule: