Senior field service technician

August 1, 2024

Eddyfi Technologies

OTHER

JOB SUMMARY :
Provide mechanical support to internal and external customers. Perform field service support, up to and including being an on-site lead. Work with Engineering, Product Managers, and it performs the maintenance, repair, and calibration of products required by customers.

RESPONSIBILITIES:

Perform Field Service activities including but not limited to, maintenance, repair and calibration in nuclear power plants
Participate in inspection activities to provide technical advice and consultation, acquire real time firsthand product performance information; and provide summary reports to other internal stakeholders as required (e.g. Product Management, Engineering, Marketing, etc.)
Perform necessary pre-inspection preparation activities to ensure success in field
Perform necessary post-inspection to check the parts for the next outage.
Other duties as required in support of the department and the company
Support the day-to-day operations of our Technical Support group
Lead efforts for internal and external SG inspection hardware technical support inquiries
Participate in customer inquiries for maintenance support.
Utilize tracking system to document through to resolution all support requests
Support product test and verification & validation activities as required
Supporting the Sales effort, by conducting product demonstrations, both independently and as part of a team
Provide product training to external customers and others in the organization

QUALIFICATIONS :

Degree in Electronics, Technology or equivalent experience preferred
At least 5 years experience providing support to clients on site
Availability to travel in Korea and/or other countries (if necessary)
High Interest in non-destructive inspection equipment and software
Willingness to provide support by having a solution oriented and customer centric approach
Communicator both verbally and written in Korean and English