Job Opportunities in South Africa


September 13, 2024

HotelJobs.co.za

Cape Town

FULL TIME


Waiter

Career Growth Hospitality Recruitment is looking for Waiting Staff to join the team at a 5* prestigious hotel in Cape Town. An ideal Waiter/Waitress enhances the dining experience for our guests. We need someone who demonstrates patience, a positive attitude, and the resilience to excel in this role.
The responsibilities of a Waiter/Waitress include welcoming and seating customers, offering detailed menu information, handling various front-of-house tasks, and processing payments. If you thrive in a high-energy environment, we’d love to meet you. Success in this role requires a courteous demeanor and a commitment to ensuring that customers have a pleasant dining experience. You should also be a collaborative team member, effectively communicating with kitchen staff to ensure orders are accurate and delivered in a timely manner.
Please note that the position may involve working shifts and occasionally during weekends and holidays.
The primary role of our Waiters/Waitresses is to deliver an outstanding dining experience for our patrons.
Responsibilities:
  • Welcome and seat customers at their tables.
  • Present the menu and provide detailed explanations as needed (e.g., portion sizes, ingredients, potential allergens).
  • Prepare tables with linens, silverware, and glasses.
  • Inform customers about daily specials.
  • Make menu recommendations upon request.
  • Upsell additional items when appropriate.
  • Take accurate food and drink orders using POS software, order slips, or from memory.
  • Verify customer IDs to confirm they meet age requirements for alcohol consumption.
  • Relay order details to kitchen staff.
  • Serve food and beverages.
  • Inspect dishes and utensils for cleanliness and presentation, reporting any issues.
  • Set up and maintain a clean dining area.
  • Present checks and handle payments.
  • Transport dirty dishes, glasses, and cutlery to the kitchen.
  • Meet with restaurant staff to review daily specials, menu changes, and reservation details.
  • Adhere to health department regulations.
  • Provide exceptional customer service.
Requirements and Skills:
  • Proven experience as a Waiter or Waitress.
  • Familiarity with cash registers and ordering systems (e.g., Revel POS or Toast POS).
  • Basic maths skills.
  • Attention to detail and patience with customers.
  • Excellent presentation skills.
  • Strong organizational and multitasking abilities, with a capacity to perform well in a busy setting.
  • Active listening and effective communication skills.
  • Team-orientated.
  • Flexible with shift work.
  • High school diploma; food safety training is a plus.

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