Village Manager

October 18, 2024

Oasis Life

Durbanville

FULL TIME

Job Title: Village Manager
Location: Durbanville
Position Overview: We are seeking a dedicated and experienced Village Manager to oversee the operations and maintenance of our retirement village. The Village Manager will ensure that the community is well-maintained, secure, and provides a high quality of life for all residents. This role requires excellent organizational skills, a strong understanding of facility management, and a compassionate approach to working with older adults.
Key Responsibilities:

Operational Management:
Oversee the day-to-day operations of the retirement village, including maintenance, clubhouse, kitchen, landscaping.
Ensure that all facilities are maintained to a high standard and comply with health and safety regulations.
Manage and coordinate with external contractors and service providers for various maintenance and repair services.
Resident Relations:
Act as a primary point of contact for residents and address their concerns and requests in a timely and professional manner.
Organize and oversee resident activities and community events to enhance the quality of life within the village.
Ensure effective communication with residents about important updates, policies, and events.
Financial Management:
Prepare and manage the estate’s budget, including monitoring expenditures and identifying cost-saving opportunities.
Oversee billing and payment processes for services provided to residents.
Assist with financial reporting and provide regular updates to senior management.
Staff Management:
Recruit, train, and supervise estate staff, including maintenance workers, clubhouse staff.
Conduct performance evaluations and provide ongoing support and development for staff members.
Schedule staff shifts and ensure adequate coverage for all operational needs.
Compliance and Safety:
Ensure compliance with all relevant regulations, including health and safety standards, building codes, and insurance requirements.
Conduct regular inspections of facilities and address any issues related to safety or compliance.
Develop and implement emergency response plans and conduct training for staff and residents.
Administrative Duties:
Maintain accurate records related to maintenance, resident requests, and financial transactions.
Prepare reports and documentation as required by senior management.
Handle administrative tasks such as correspondence, scheduling, and reporting.

Qualifications:

Proven experience in facility or estate management, preferably in a retirement village or similar environment.
Strong understanding of maintenance, health and safety regulations, and property management.
Excellent organizational and time-management skills.
Outstanding communication and interpersonal skills, with a compassionate approach to working with older adults.
Ability to manage a budget and handle financial tasks.
Leadership experience with the ability to motivate and manage a team.
Proficiency in computer applications, including word processing and spreadsheet software.

Education and Experience:

Bachelor’s degree in Hospitality management, Facilities Manager, Business management, or a related field is preferred.
Relevant certifications or training in property management or elder care is a plus.
At least 5 years of experience in a similar role or related field.
Experience in the retirement sector will be highly advantageous

Working Conditions: