Tasks and duties: · Develop processes according to global engineering codes and standards · Manage engineering projects and deliver them on time · Define customer needs and requirements · Ensure that installations and applications are in line with customer needs and safety standards · Collaborate with engineers and technicians to design and apply new system processes. · Ensure compliance with specifications, codes, or customer requirements by directing or coordinating installation, manufacturing, construction, maintenance, documentation, support, or testing activities. · Write reports and compile data regarding existing and potential electrical engineering projects and studies. · Prepare specifications for purchases of electrical equipment and materials. · Supervise or train project team members. · Estimate material, labour, or construction costs for budget preparation. · Guide on electrical equipment maintenance requirements. · Examine needs on new equipment, calculate costs and help prepare budgets · Monitor maintenance and inspection plans · Direct supervision of Utility Billing and Meter Reading employees, including assignment of duties, and examining work for exactness, neatness, and conformance to policies and procedures. · Responsible for technical resolution with customers concerning Utility Billing Policy, errors in billing to resolve their questions or issues. · Responsible for the preparation of the Departments annual budget and monitoring for compliance throughout the year. · Analyse systems and procedures accurately and logically · Analyse the need for modifications to or implementation of new business process flows · Grasp new technical and business concepts quickly; explain technical data processing problems in non-technical terms both verbally and in writing · Logically analyse and synthesize complex systems to develop satisfactory solutions · Act as a liaison with the Department of Innovation and Technology · Compile reports from a variety of sources · Keeps the meter reading system up to date. · Establishes meter reading routes in accordance with changing conditions to distribute reading workload. · Perform/supervise reading, repair, testing, and inspection of meters for new installs and existing meter assemblies · Provides oversight and management of meter reading hardware and software. · Keeps updated records of meter maintenance. · Seeks effective ways and technologies to reduce read times and increase use of CIS, meter system analytics, and other internal software programs. · Continuously improve and refine program by utilizing new technologies and applying new strategies. · Reviews consumption reports monthly for zero reads, high consumption. · Coordinates with Meter Services Coordinator on scheduling appointments and other activities based on customer needs. · Assists with utility billing and responds to on-call duties and supports Field Operations Department with after hour emergencies. · Stay up to date on safety training, certification, holding staff accountable for use of all safety equipment and procedures, and use of PPE. Qualifications: Minimum: · A Bachelor’s degree in electrical, engineering Licensed as a professional engineer. Experience: · Significant experience in utility regulatory topics and complex technical analysis. 3-7 years of increasingly responsible experience in utility billing and customer service, which included three to five years of supervisory experience. Job Type: Full-time Pay: R50 000,00 - R60 000,00 per month Education: