Team Leader Sales and Service

September 4, 2024

Vryburg

OTHER

Key Performance Areas

Accountable for the team in the Easy Pay Everywhere Branches.
Builds and develops resources and environment to enable the team to achieve desired objectives.
Manage and Supports Sales and Service consultants
Responsible for the facilitation of the team’s outcome.
Target Setting and responsible for staff achieving of Targets

Customer

Ensures that the team attends to customers, understands what matters to the customers and effectively delivers against those demands.
Ensure that the team takes ownership of every demand and provides customers with immediate responses.
Proactively conduct needs analyses at every customer interaction and identify sales opportunities and provide solutions accordingly.

People

Manages staff leave, hours of work, overtime and movement of staff to proactively source new business.
Coaches upskills and support staff to achieve their individual and collective sales targets.
Put proactive sales plans and ensure that plans are clearly defined, and the team is aligned and ensure swift execution and measure the output.

Finance

Manage staff overtime, Manage Fleet costs for vehicles used for proactive sales activities.
Ensure that the team produces the required financial outcomes by achieving the set sales targets. (EPE enrolments and Activations)
Implement cost containment measures to closely manage business/operational expense such as stationery costs, maintenance and replacement of office equipment, office refreshments/groceries, etc. thereby preventing any wasteful expenditure in the Branches

Process, Risk, Regulatory & Compliance

Ensure that the sales team adheres to the processes and procedures.
Ensure that the Staff Manual is made available to staff and that it is read and understood by all staff.
Ensure full compliance of all new business at origination.

Qualifications

Experience

5 / 7 years of sales experience from Banking or Financial Services environment, 3 of which must have been in the leadership role.
Report Writing, Computer Literacy, MS word, Excel, Power Point, Outlook

The successful applicant must

Be able to lead, motivate, and inspire the team to be engaged and committed to their job and be driven to achieve success.
Knowledge of banking services and what is being offered in the market.
Business acumen and business management skills