Job Opportunities in South Africa
September 18, 2024
Lesaka Technologies
Stella
OTHER
Sales & Services Consultant
Key Performance Areas
To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
People
Process, Risk, Regulatory & Compliance
Responsibilities
Key performance measure
Qualifications
Experience
The successful applicant must:
To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
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