Job Opportunities in South Africa
October 17, 2024
StaffSelect | IT Select Recruitment
Cape Town
FULL TIME
Team Lead (Scheduling Coordinators)
Job Overview
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Date Posted: Posted 4 days ago
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Location: Cape Town, Western Cape
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Job Title: Team Lead (Scheduling Coordinators)
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Education Level: High School / Matric
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Job Level: Intermediate
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Minimum Experience: 3 - 5 Years
Team Lead (Scheduling Coordinators) – Cape Town.
Lead & manage a team of Scheduling Coordinators for UK-Based Photographers & oversee daily operations to ensure all client orders are processed promptly, manage appointment bookings, monitor performance, & provide training. Ensure smooth comms between photographers, Area Managers, clients & scheduling team.
- Supervise a team in a phone-based customer service or appointment booking environ
- Handle or oversee high volumes out-bound calls for appointment bookings
- Exceptionally organised to manage complex & busy schedules
- Train & coach staff to improve phone techniques & operational efficiency
- Handle last-minute changes | customer challenges professionally & efficiently
- Lead & motivate a team of Scheduling Coordinators to meet targets
- Manage high-volume outbound calls to book & confirm photography appointments
- Track team performance, call volumes, appointment conversion rates, & customer satisfaction
- Train, support & ensure the team consistently delivers excellent service & adheres to SLA’s
- Quickly resolve schedule conflicts or customer issues & drive an optimised scheduling process
Other:
Role requires ability to work UK hours / days, and requires onsite training in the UK for up to one month, so candidates must be willing to travel and hold a valid passport.
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