Team Lead (Scheduling Coordinators)

October 17, 2024

StaffSelect | IT Select Recruitment

Cape Town

FULL TIME

Job Overview

Date Posted: Posted 4 days ago
Location: Cape Town, Western Cape
Job Title: Team Lead (Scheduling Coordinators)
Education Level: High School / Matric
Job Level: Intermediate
Minimum Experience: 3 - 5 Years

Team Lead (Scheduling Coordinators) – Cape Town.

Lead & manage a team of Scheduling Coordinators for UK-Based Photographers & oversee daily operations to ensure all client orders are processed promptly, manage appointment bookings, monitor performance, & provide training. Ensure smooth comms between photographers, Area Managers, clients & scheduling team.

Supervise a team in a phone-based customer service or appointment booking environ
Handle or oversee high volumes out-bound calls for appointment bookings
Exceptionally organised to manage complex & busy schedules
Train & coach staff to improve phone techniques & operational efficiency
Handle last-minute changes | customer challenges professionally & efficiently
Lead & motivate a team of Scheduling Coordinators to meet targets
Manage high-volume outbound calls to book & confirm photography appointments
Track team performance, call volumes, appointment conversion rates, & customer satisfaction
Train, support & ensure the team consistently delivers excellent service & adheres to SLA’s
Quickly resolve schedule conflicts or customer issues & drive an optimised scheduling process

Other:
Role requires ability to work UK hours / days, and requires onsite training in the UK for up to one month, so candidates must be willing to travel and hold a valid passport.

We regret to inform you that this job opportunity is no longer available