Job Opportunities in South Africa

Job Advert Summary

Provide a professional and efficient interface between the FSSC and its Customers, and to provide
first line of support for all services provided by FSSC.

Minimum Requirements

• Qualifications & Experience: Bachelor's degree in business, computer information systems, or a
  related field.
• At least 4 years’ experience in a services desk unit.
• Some experience in a volume driven processing centre environment will be an advantage
• Must have working knowledge of service desk operations to fulfil the respective roles or assist as and
  when required

Primary Duties

• Customer query handling
• Issue resolution
• Change request processing
• Follows and complies with defined processes for the environment
• Identifies and escalates requests and exceptions where necessary
• Communicate policies to the client with regards to support
• Allocates all logged service requests to the correct support group/person.

Knowledge

• Good organizational
  skills
• Integrity & Honesty
• Interpersonal skills
• Computer Literate
  (Outlook, Internet, MS
  Office - Word, Excel,
  Power Point

Skills

• Leadership
• Good communication
  skills (verbal and written)
• Reliable
• Proactive
• Adaptable
• Assertive
• Empathy and diplomacy

Attitude

• Deadline orientated
• Ability to work
  independently and within a team
• Influence and motivate others - Champion change
• Builds relationships Confidentiality