Job Opportunities in South Africa
October 3, 2024
HotelJobs.co.za
Hoedspruit
FULL TIME
Reception Manager / Front of House - Hoedspruit
High end Lodge close to Hoedspruit is looking for a Reception Manager / Front of House.
- Maintain a positive attitude and friendly demeanour
- Welcome guests as they arrive and check out guests
- Manage incoming calls
- Respond to all guest questions and requests
- Accept payments and other administrative duties
- Must be able to prioritize and manage tasks independently, with good planning and organizational skills
- Proactive, use initiative and creative flair when required
- Matric / Grade 12
- Diploma or equivalent in Hospitality Management (Beneficial)
- At least 2 years experience in a similar role, preferably in a high-end safari lodge or hotel
- Excellent Reception and Front Office control
- Excellent customer service skills a must - including the ability to handle difficult situations with professionalism
- Good understanding of lodge operations
- Attention to detail is crucial for ensuring guest satisfaction and maintaining the lodge's high standards
- Strong verbal and written communication skills essential for interacting with guests and staff
- Computer literate, MS Office Suite, Reservation systems, POS systems, financial systems (Debtors)
- Strong Financial sense and sound knowledge of procedures
- Strong Stock control experience
- Market-related depending on experience and qualifications
- Accommodation and laundry
- Work cycle – 3 weeks on, 1 week off
- As it’s in the hospitality industry the ability to work irregular hours, including nights, weekends and holidays
- 15 Days Annual Leave
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