Job Opportunities in South Africa
September 12, 2024
Tech Guru LLC
Southgate
FULL TIME
Procurement and Cloud Services Coordinator
Company: Tech Guru
Position Title: Procurement and Cloud Services Coordinator
Location: Remote
Mission:
The mission of the Procurement and Cloud Services Coordinator is to ensure efficient procurement, accurate invoicing, and the effective management of cloud service profitability. The role demands meticulous attention to detail, exceptional organizational skills, and a process-driven mindset to support the company's growth and client satisfaction, all while upholding Tech Guru's core values of Caring, Accountability, Responsiveness, and Empathy.
Key Responsibilities:
Procurement Excellence:
Proven Experience:
Tech Guru believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
How to apply:
We welcome passionate candidates to submit their CV, cover letter, and an introductory video to marian.diaz@techguruit.com, allowing us to gain a better understanding of who you are. Please touch on these points:
Position Title: Procurement and Cloud Services Coordinator
Location: Remote
Mission:
The mission of the Procurement and Cloud Services Coordinator is to ensure efficient procurement, accurate invoicing, and the effective management of cloud service profitability. The role demands meticulous attention to detail, exceptional organizational skills, and a process-driven mindset to support the company's growth and client satisfaction, all while upholding Tech Guru's core values of Caring, Accountability, Responsiveness, and Empathy.
Key Responsibilities:
Procurement Excellence:
- Successfully manage procurement processes, ensuring timely and cost-effective ordering of equipment and services.
- Regularly update and maintain contracts for projects and hardware with 100% accuracy.
- Work closely with vendors, partners, and internal teams to ensure smooth procurement operations.
- Proactively identify and resolve potential issues in procurement that could impact orders or client satisfaction.
- Demonstrate Caring by ensuring all stakeholders are informed and supported throughout the procurement process.
- Own the profitability and margin tracking for cloud service resales, ensuring that all services meet or exceed targeted margins.
- Track and analyze profitability data, making recommendations for improvements as needed.
- Collaborate with the finance team to ensure accurate and timely financial reporting related to cloud services.
- Show Accountability by taking ownership of cloud service profitability and working diligently to meet financial targets.
- Prepare and send accurate invoices to clients, ensuring all billing is completed without errors, prepare and send proposals, schedule client meetings, manage/update/maintain CRM.
- Support the sales team by generating quotes, scheduling meetings, updating client information, following up on invoices, and coordinating with the Customer Success Manager (CSM) to ensure seamless sales operations.
- Assist in sales administration tasks, ensuring that all client interactions are recorded and handled efficiently.
- Exhibit Responsiveness by addressing client and team inquiries promptly and effectively, ensuring their needs are met in a timely manner.
- Continuously review and improve procurement and invoicing processes to enhance efficiency and reduce errors.
- Implement best practices and new tools to streamline operations and support the company’s growth.
- Practice Empathy by understanding the challenges faced by team members and clients and working to create solutions that benefit all parties.
Proven Experience:
- Demonstrated experience as a QA Expert or in a similar role within an IT Managed Service Provider (MSP) environment. You have a track record of overseeing the quality of support provided.
- Ability to meticulously review calls, notes, and tickets, catching even the smallest discrepancies or missed opportunities.
- Excellent written and verbal communication skills to provide clear feedback and ensure effective client interactions.
- Ability to understand and anticipate client needs, ensuring their experiences are positive and their issues resolved efficiently.
- Takes initiative to identify and resolve issues before they escalate, ensuring the highest level of client satisfaction.
- Proven track record solving problems with the ability to analyze trends and suggest improvements.
- Shares Tech Guru’s passion for delivering exceptional service and continuously improving.
- Works well with the Service Desk and Professional Services teams, fostering a positive and productive working environment.
- Takes ownership of QA processes and ensures that all tasks are completed with the highest standards.
- Founded in 2004, Tech Guru exists to help people live their best lives by leveraging cutting-edge technology
- Today we focus on IT for accounting firms, serving firms across the United States and Canada
- We aim to be the IT support for 1,000+ CPA firms by 2033
- We have a global team of dedicated, caring, and smart people
Tech Guru believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
How to apply:
We welcome passionate candidates to submit their CV, cover letter, and an introductory video to marian.diaz@techguruit.com, allowing us to gain a better understanding of who you are. Please touch on these points:
- Please introduce yourself and share a little bit about yourself and your background
- What appeals to you about this role and our company?
- How have your past experiences set you up for success in this function?
- Anything else you’d like us to know!
We regret to inform you that this job opportunity is no longer available
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