October 16, 2024

Shorza

Sandton

OTHER

IT Configuration Specialist

IT Configuration Engineer (Remote, South Africa)
Location: South Africa (Remote, supporting a UK-based team)
Our Client:
A UK company committed to integrating talented South African professionals into their dynamic team. This position offers the chance to work in an inclusive environment where your contributions will shape and support the company's platform.
Role Overview:
The IT Configuration Engineer will be responsible for configuring and troubleshooting the platform, assisting users with platform-related issues, and setting up new clients. This role involves customizing client settings, including branding, email configuration, document setup, and tax defaults. Ideal candidates will have a solid understanding of modern office computing, with additional training provided for specific tools and tasks.
Key Responsibilities:

Debug and resolve platform-related issues for end-users.
Set up new clients, including configuring branding, emails, documents, and tax defaults.
Support troubleshooting of configuration issues and provide assistance where needed.
Collaborate with the team to improve user experience and streamline configuration processes.
Develop and implement configuration management plans and policies to ensure system consistency.
Manage version control to track software, hardware, or system configuration changes.
Establish and maintain baselines for configurations as reference points for updates.
Review, evaluate, and implement changes, ensuring documentation and approval of all modifications.
Create and maintain configuration management documentation, including system specifications and change records.
Conduct configuration audits to ensure compliance with standards and verify documentation accuracy.
Use configuration management tools (e.g., Git, Ansible, Puppet) to automate processes and improve efficiency.
Ensure quality assurance by monitoring that changes do not negatively impact system performance.

Minimum Requirements:

IT Diploma or Degree in Computer Science, Information Technology, or a related field.
At least 3 years of experience in IT support, configuration, or a related role.

What We Offer:

Training and development to enhance your skills.
Opportunity to work with a passionate UK-based team dedicated to South African talent.
A supportive and inclusive work environment.

Join our team and help shape a platform that empowers users and streamlines configuration processes.