INBOUND TOUR OPERATOR-TRAVEL PLANNER: R20k-R30k DOE
INBOUND TOUR OPERATOR-TRAVEL PLANNER: R20k-R30k DOE Cedar Wood Recruitment is now recruiting for an Inbound Tour Operator: Travel Planner at the Cape Town office of a tour operator specialising in luxury holiday packages focused on golf and safari travel. These include wine, golf, safari, island and adventure experiences in Southern Africa’s championship golf courses and Big 5 safari experiences. The ideal candidate is a passionate and skilled Consultant with a proven track record and who shares the Client’s values of excellence, creativity, and precision. Requirements: Qualifications, Skills, Knowledge, Experience
A minimum of 3 years inbound tour consulting experience
In depth product knowledge of Southern Africa
Having a passion for the travel industry
All-rounder with experience in FIT and ad hoc group quoting and processing
Figures orientated
Exceptional customer service skills
Good judgement and adept use of travel research and technologies
Excellent communication skills in verbal and written English, be eloquent telephonically
Proven ability to work independently and handle bookings unsupervised.
Willingness to learn and adapt quickly
Key Performance Areas
Processing of converted quotes to bookings
Engaging with various South African suppliers to ensure you secure the best product and service coupled with the best possible price
Ability to professionally communicate via email as well as telephonically
Take ownership ensuring all elements are taken care of in a professional and organised manner
Be able to build relationships with customers and suppliers
Must be able to multitask between current and new quotes
Personal/Professional Attributes
Adaptable and flexible
Excellent communication skills, a service mindset, and a strong customer service focus
Strong administration and organisational skills
Great attention to detail, efficiency, and accuracy
Ability to work well under pressure and naturally goes the extra mile
Proactive mindset and can-do attitude with a positive attitude
Willingness to handle issues outside of office hours when required
Ability to work independently as well as within a broader team setup
Energetic and eager to learn
Calm and level-headed
Energetic, enthusiastic and passionate
Committed to service excellence and guest satisfaction
Has passion, pride and ambition
Proactive and committed to the interests of the Company
Strong, fun-loving and warm personality
Remuneration, Training, Working Hours
Competitive salary: R20,000 – R30,000+ CTC (depending on experience)
Incentive programme
Primarily office-based employment (Claremont, Cape Town), but will consider part flexi/home-based
Great working environment
Excellent location
Starting asap
NB: Please regularly check email INBOX and SPAM folders for an interview invitation should your application be viewed favourably. Should you not receive a reply to your application then please accept that you have not been successful.