Job Opportunities in South Africa

Job Advert Summary

Minimum Requirements

• 3 – 4+ years proven work experience in an E-commerce environment.
• Advanced experience and proficiency in Microsoft Excel.
• Strong understanding of E-commerce and websites and concepts around user experience.
• Strong critical thinking and problem-solving skills.
• Relevant tertiary qualification or bachelor's degree in Business Administration, E-commerce, or a related field will be advantageous.
• Exceptional analytical and decision-making skills, with a data-driven approach to problem-solving.
• Strong organisational skills.
• A highly motivated self-starter who is able to work without supervision.
• Excellent written and verbal communication skills in English (additional languages such as Afrikaans would be advantageous).
• Positive attitude and excellent customer service skills.
• Strong interpersonal skills - proficiency in interacting with people at all levels.
• Skills that are advantageous to the position include previous experience with the SAP technology solution, and an understanding of the steel industry.

Duties and Responsibilities

• Oversee the integration of new DIY and other products onto the E-commerce website.
• Ensure all products are correctly categorized for easy navigation and searchability.
• Obtain, edit and upload high-quality images that accurately represent the products.
• Maintain accurate product descriptions (sales text), specification sheets and product information.
• Ensure timely updates on the website to reflect new or modified product offerings.
• Ensure pricing of all products is maintained correctly in our SAP system, reflecting any updates or changes.
• Assist with website development and testing of new functionality and any changes to the website.
• Tracking of website metrics.
• Managing and maintaining an AI Chatbox, including maintaining and updating the AI Assistant’s knowledge base with the latest product, organisational and personnel changes.
• Keep the AI Assistant informed of any changes to ensure accurate customer interactions.
• Prioritize accurate and timely information to maintain the reliability of the AI Assistant.
• Creating, managing, and running reports in Excel to report on key metrics, including daily reports.
• Work with internal staff, and external customers to understand their needs, identify their problems, and provide them with solutions, keeping the customer at the forefront of solutions.