Deputy General Manager

September 23, 2024

HotelJobs.co.za

Harrismith

FULL TIME

Our beautiful property, Qwantani, situated in the Freestate, close to Harrismith, has an exciting opportunity for a dynamic and experienced individual to join our team as the Deputy General Manager.

Key Responsibilities:

Assisting the General Manager in his day-to-day operations of the resort
Ensuring compliance with all relevant safety codes, regulations, and industry standards.
Collaborating with the General Manager to develop and implement strategies to improve Food and Beverage and Rental revenue.
Conducting regular inspections to identify needs, safety concerns, and opportunities for improvement.
Assign duties to the HOD’s and observes performance to ensure adherence to the Resort policies and established operating procedures.
All duties associated with the management and control of the assets of the resort.
The Management of the performance of all staff and contract personnel employed at the property.
Monitor guest feedback on social media and Online review platforms such as, Facebook, Trip Advisor, Google, and Hotel surveys.
Initiate internal audits and implement continuous improvement strategies.
Receive and resolve guest complaints and queries.

Ensuring that all staff and contract personnel employed at the resort are always properly and adequately trained and fully conversant with all aspects of the duties they are required to perform.
The implementation and management of guest services, entertainment programs and other guest facilities to the standards determined by the employer from time to time.
The implementation of all systems, facilities and structures as determined by the employer from time to time.
The management and reporting on all such areas as determined by the Employer’s policy and procedures.

Competencies Required

Strong Managerial Skills
Excellent communication skills (verbal and written)
Strong Project Management skills
Decision making and problem solving.
Strong financial acumen and administration skills
Knowledge of the Timeshare industry an added advantage

Qualifications & Experience

Degree or Diploma in Hospitality Management
Minimum 3 Years’ experience in Hotel/Resort Management
Experience in financials.
Fully computer literate with working knowledge of Opera/Opera Cloud as well as Micros
At least 3 years management experience in a senior or equivalent roll.