October 17, 2024

Clicks Group Limited

Roodepoort

Debtors Clerk ( 6 Months Contract) (UPD)

Listing reference: 018224

Listing status: Online

Apply by: 25 October 2024

Position summary

Industry: Pharmaceutical Sector

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Roodepoort

Contract: Fixed Term Contract

EE position: Yes

Introduction

We are looking to recruit a permanent Debtors Clerk (6 Months Contract) to work for United Pharmaceutical Distributors (UPD). The role will be based at the Roodepoort Lea Glen branch and will report to the Debtors Supervisor.

Job description

Job Purpose:
To protect the accounts receivable balance by collecting against risk profiles in accordance with established credit policies and procedures. Other responsibilities include analyzing risk, performing analysis of customer payment patterns, within existing credit limits & risk categories, and reviewing and releasing credit blocked orders. The Debtors Clerk is further responsible for the follow up and collection of all disputed accounts receivable; identifies and solves any issues with the customer regarding billing for goods or services received. The Debtors Clerk is responsible for the formal feedback to the Team Leaders or Supervisors.

Key Performance Areas:

Internal stakeholder liaison, formal reviews and feedback to supervisors or Team leaders
Compliance and conformance of dunning process with ISAE3402, credit mandates and KPIs.
Minimizing overdue or debt in violation while maximizing percent current receivables
Maintaining the credit integrity of the insured policy cover
Timely reporting of customer information based on account history and interaction
Responding to credit inquiries within set service levels (hours)
Processing and following through new customer credit applications within set business days
On-going interaction with customers, sales, customer service, credit personnel, and other internal and external customers
Checking credit references and presenting to supervisor or team leader for approval protocols.
Review and maintain customer credit files and master data
Analysis of high exposure and high risk accounts
Monitor credit risk and payment trends and report back to Supervisor or Team Leader.
Release credit blocked orders
Support doubtful account processing Assist with departmental reports on an as needed basis
Minimizing aged balances while maximizing current receivables.
Identify and communicate collection issues with supervisor or team leader to minimize credit risk
Provide invoice copies and proofs of delivery to the customer
Identify payment terms and billing disputes
Research and resolve duplicate or partial payment
Work with Customer Service, Sales and customers to resolve collection issues
Provide a customer statement of account to customers as needed
Prepare and provide reporting for management
Research and resolve unauthorized customer deductions
The task of EDI Support Specialist
The tasks of payment application (matching, bank statements, etc.)
The tasks of deduction processing
The tasks of customer master data maintenance (within the confines of segration of duties)

Minimum requirements

Skills:

Excellent interpersonal skills
Debt collection and Analytical skills
Dunning process skills
Good communication skills with demonstrated clarity in both spoken and written words
Analytical and judgement skills (ability to take data and support logical, pragmatic resolution of disputes)

Knowledge:

Understanding of Legislation : NCA, CA, CPA and other relevant legislation & standards
Understanding of credit insurance, credit vetting & legal proceedings
Achievement focus i.e. high energy levels and commitment to end results
Proactive results-driven individual
Responsible for sensitive and confidential information and data

Personal Competencies required:

Attention to detail
Teamwork

Required Minimum Education and Qualifications:

Matriculation (Maths and Accounting) and a Diploma in Credit Management will be advantageous

Minimum Experience and Education:

At least 3 years’ experience in debt collection in high volume FMCG / Wholesale will be advantageous
Intermediate level of MS Office (Excel & word)

N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.