Job Opportunities in South Africa

Key Responsibilities:
Customer Interaction: Handle incoming calls, emails, and chat inquiries from customers regarding automotive products, services, and general information.

Issue Resolution: Address and resolve customer complaints and issues promptly and professionally. Escalate complex issues to the appropriate department or management as needed.

Product Knowledge: Maintain a thorough understanding of our automotive products, services, and promotions to provide accurate information and recommendations to customers.

Order Processing: Assist with the processing of orders, including checking product availability, confirming details, and tracking shipments.

Customer Records: Update and maintain customer records in our database, ensuring accuracy and confidentiality.

Feedback Collection: Gather customer feedback and suggestions to help improve our products and services.

Team Collaboration: Work closely with other departments, including sales, service, and parts, to address customer needs and ensure a seamless experience.

Compliance: Adhere to company policies, procedures, and industry regulations in all customer interactions.

Qualifications:
Experience: Previous experience in a customer service role, preferably in the automotive industry, is a must.

If you are from the trucking industry it will be a Plus

Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and professionally.

Problem-Solving: Strong problem-solving skills with the ability to handle challenging situations with a positive attitude.

Technical Aptitude: Familiarity with automotive terminology and products is a plus. Ability to quickly learn and adapt to new systems and technologies.

Organizational Skills: Strong organizational skills with attention to detail and the ability to manage multiple tasks efficiently.

Customer Focus: Demonstrated commitment to providing exceptional customer service and building rapport with customers.

Education: High school diploma or equivalent required. Additional certifications or training in customer service or automotive fields is a plus.

Working Conditions:
Environment: Office-based

Benefits:
Competitive salary

Medical Aid

Pension fund

Between 3 - 5 Years