Job Opportunities in South Africa
October 18, 2024
CDW
Cape Town
FULL TIME
Contingent Workforce Coordinator
Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
The Coordinator for the Contingent Worker Management team is responsible for managing the administrative processes related to contingent workers, including invoice processing, documentation compliance, timekeeping, and onboarding/offboarding. The role requires ensuring accurate processing of contractor invoices, maintaining compliance with UK IR35 regulations, and administering timekeeping systems like Clockify. Additionally, the Coordinator will design and implement onboarding and offboarding processes, and work closely with an MSP to ensure seamless integration of these processes. The role demands a proactive approach to process improvement and effective communication with various stakeholders to resolve discrepancies and ensure smooth operations.
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
KEY RESPONSIBILITIES
Processing of contingent worker invoices
Documentation and compliance
Clockify Timekeeping
Onboarding/Offboarding Contingent Workforce
QUALIFICATIONS, SKILLS AND EXPERIENCE
ESSENTIAL ATTRIBUTES
CUSTOMER FOCUS AND WAYS OF WORKING
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
The Coordinator for the Contingent Worker Management team is responsible for managing the administrative processes related to contingent workers, including invoice processing, documentation compliance, timekeeping, and onboarding/offboarding. The role requires ensuring accurate processing of contractor invoices, maintaining compliance with UK IR35 regulations, and administering timekeeping systems like Clockify. Additionally, the Coordinator will design and implement onboarding and offboarding processes, and work closely with an MSP to ensure seamless integration of these processes. The role demands a proactive approach to process improvement and effective communication with various stakeholders to resolve discrepancies and ensure smooth operations.
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
KEY RESPONSIBILITIES
Processing of contingent worker invoices
- Give thought to how we could improve the processing of invoices (including possible time-based enhancements)
- Form an understanding how invoices will be processed through an MSP offering
- Raise Contractor Purchase Orders on Navision
- Review Contractor invoice & timesheets against open Purchase Orders.
- Receipt Contractor Purchase Orders allowing Contractor payment.
- Amend Contractor Purchase Orders to close or extend.
- Be the key point of contact and remedy for differences between approved and invoiced time.
- Be the key point of contact and remedy for PO insufficiencies or challenges.
Documentation and compliance
- Plan and conduct an audit of the existing population of contingent workers compliance documentation
- Prepare UK IR35 determinations for all existing contingent workers
- Perform and document IR35 determinations for all contingent workers
- Form an understanding of how documentation is processed and retained by an MSP
- Issue Contractor packs for signature.
- Ensure appropriate filing of all contractor packs
Clockify Timekeeping
- Develop an understanding of how Clockify works, and how to create correct relationships within Clockify
- Form an understanding of how timekeeping works through an MSP
- Create and set up new accounts within Clockify
- Administrate the use of Clockify
- Download reports from Clockify for checking against received invoices
Onboarding/Offboarding Contingent Workforce
- Through interaction with L&D, design a new onboarding and offboarding process for contingent workers
- Form an understanding of an onboarding and offboarding process for contingent workers through an MSP
- Ensure that the critical elements of our onboarding and offboarding process are covered in a process to be administered by an MSP
- Implement the process for all new joiners and leavers
- Make iterative improvements to the process through feedback obtained.
QUALIFICATIONS, SKILLS AND EXPERIENCE
- Experience in processing invoices, purchase orders, and timesheets, particularly within contingent workforce management.
- Knowledge of UK IR35 regulations and experience in conducting IR35 determinations.
- Proficiency in timekeeping systems, especially Clockify, with the ability to set up and administer accounts.
- Familiarity with Navision or similar ERP systems for managing purchase orders and payments.
- Experience in designing and implementing onboarding and offboarding processes.
- Strong organizational skills with a focus on maintaining compliance documentation and audit preparation.
- Excellent communication skills for liaising with contractors, agencies, and internal teams.
ESSENTIAL ATTRIBUTES
- Detail-oriented with a commitment to accuracy in processing invoices, purchase orders, and compliance documentation.
- Proactive problem-solver able to address discrepancies and process challenges efficiently.
- Organized and methodical in managing multiple administrative tasks and ensuring timely completion.
- Effective communicator with the ability to collaborate with various stakeholders and provide clear guidance on processes.
- Adaptable to new systems and processes, with a continuous improvement mindset.
- Reliable and dependable in managing critical tasks like onboarding, offboarding, and ensuring compliance.
CUSTOMER FOCUS AND WAYS OF WORKING
- Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.
- Each coworker has a responsibility to ask questions when they are unsure of CDW’s values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies.
- Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
-
Each coworker is required to comply with CDW’s policies relating to Information Security and Data protection, specifically to:
- Protect all information assets from unauthorised access, disclosure, modification, destruction & interference
- Treat the security of all information assets according to their designated information security classification
- Ensure that they only access information assets that they are authorised to do so.
- Adhere to the procedure for reporting any security weakness or event
- Commit to, and participate in, personal development of information security awareness & knowledge
- Comply with all laws and contractual obligations regarding the protection of data
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