Job Opportunities in South Africa
October 15, 2024
HotelJobs.co.za
Houtbaai
FULL TIME
Client Support Consultant - Claremont / Hout Bay
Software Company providing all-in-one property management solutions to the hospitality industry based in Claremont and Hout Bay is currently recruiting for a Support Consultant.
Duties:
Duties:
- Answering client queries received via phone, email or chat
- Providing excellent client services
- Being aware of the clients’ issues and providing solutions
- Maintain marketplace reputation
- Referring queries to other team members if you don’t know how to handle the query
- Asking in depth questions to establish the cause of the client issues and how to resolve, assist with training or escalating the matter
- Follow agreed checklist and process steps to ensure complete resolution of client issues
- Referring to our internal knowledge base and client tutorials as guides for actions
- Escalating issues to the correct team to ensure optimal use of service product and helping client to succeed
- Following up and keeping the client updated on progress if the issues weren’t immediately resolved
- Looking for recurring patterns or problems and quickly escalating them
- Conducting daily monitoring checks and follow ups on client services as needed
- Helping with afterhours phone and chat on a rotational basis
- Monitoring and updating emails
- Grade 12
- Experience with software support / tech support
- Computer literate
- Hospitality experience will be an advantage
- Excellent client service skills
- High standard of verbal & written communication skills
- Able to prioritize and multitask
- Great team player
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
October 20, 2024
EY
Associate / Senior Associate IT Audit: Johannesburg & Cape Town
Cape Town
View Details
Similar Jobs
September 10, 2024
NTT DATA
Senior Managed Services Client Service Desk Agent
Johannesburg
FULL TIME
View Details
August 28, 2024
NTT DATA
Managed Services Client Service Desk Agent
Port Elizabeth
FULL TIME
View Details
August 8, 2024
FirstRand
Client Portfolio Analyst - Bloemfontein
Bloemfontein
FULL TIME
View Details
New Jobs from This Company
October 20, 2024
HotelJobs.co.za
Senior Restaurant General Manager - Fourways
Fourways
FULL TIME
View Details
October 20, 2024
HotelJobs.co.za
Front of House Restaurant / Deli Manager - Hazelwood
Hazelwood
FULL TIME
View Details
October 20, 2024
HotelJobs.co.za
Senior Restaurant Manager - Centurion
Centurion
FULL TIME
View Details