Job Opportunities in South Africa
October 16, 2024
FirstRand
Johannesburg
FULL TIME
Client Group Solutions Manager
Job Description
Hello Future Client Group Solutions Manager,
RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2023, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
Are you someone who can:
- Enable business to identify opportunities to expand existing business or generate new business through interacting with clients.
- Constantly look to identify efficiency improvements by reviewing and adapting the quality of client servicing support processes and sharing such with the relevant specialist area.
- Understand the assigned sector client needs, touchpoints, and trends to provide a world class support service and communicate such across internal stakeholder groups.
- Align and propose adaptions needed to business processes to deliver best practice customer experiences through consultation and collaboration with business, product, and operational stakeholders.
- Ensure service standards are adhered to and that clients are retained through daily and ongoing communications. Communicate key themes to relevant stakeholders.
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance, and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Drive client satisfaction through effective first call resolution with the relevant specialist areas and evaluate client feedback using the information to make the necessary changes to ensure a world class support service is provided.
- Take responsibility for daily client service management and support the Client Group value proposition while ensuring client satisfaction and retention by exceeding service level requirements.
- Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
- Ensure that relevant client information is shared to assist with more effective resolution of client requirements
- Provide oversight during both client onboarding and enablement, to meet and exceed the client experience.
- Collaborate and build effective networks across the organisation to address the client needs and support in all escalated admin-related issues.
- Manage relationships with clients, service providers and internal stakeholders.
- Collaborate with business partners by sharing expert knowledge and information obtained from client engagements.
- Develop and maintain collaborative relationships with internal and external stakeholders
- Promote teamwork and inclusivity amongst team members and demonstrates behaviour that respect diversity
- Partner and collaborate with team members to achieve team success
- Make decisions in consultation with relevant stakeholders and recommend tailored solutions to specific problems.
- Challenge the status quo to drive continuous improvement.
You will be an ideal candidate if you:
- Minimum Qualification: Relevant Bachelor’s degree in commerce or related field
- Preferred Qualification: Honour’s Degree in commerce or related field
- Minimum of 3 - 5 years’ experience in a similar environment, of which 2 years ideally working at a similar level in financial service, corporate banking, global markets or private banking
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
Are you interested to take the step? We look forward to engaging with you further. Apply now!
#Post
#RMB
#LI-JB5
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
29/10/24
All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
We regret to inform you that this job opportunity is no longer available
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