October 14, 2024

Pedros

Montague Gardens

OTHER

Brand Auditor

It’s the Auditor’s responsibility to judge the store and evaluate the various brand elements whilst remaining completely independent. The Brand Auditor ultimate role is to report on true and accurate information in accordance to the Brand Standard Operating Procedures (SOP’s)
DUTIES AND RESPONSIBILITIES:

Brand audit schedule or monthly planner must be set and approved by HOD; any deviations to the planner must be reported to the HOD
Ensure all Pedros’ stores in all regions are covered by Brand Audit’s every quarter – dates of audits as follows:Quarter 1 – January to March (Focus on all regions)
Quarter 2 – April to June (Focus on all regions)
Quarter 3 – July to September (Focus on all regions)
Quarter 4 – October to December (Focus on all regions)
Always introduce yourself to the Store Manager and/or Franchise Partner where applicable
Seek permission from the Store Manager before entering ‘Back of House Area’ for all store visits prior to commencing a brand audit
Follow the online Brand audit questionnaire diligently for completion, taking photos as proof of evidence against comments raised within the questionnaire
Ensure plans for day store visits are scheduled ahead and the plan for the week is done in advance; example: flights and accommodation
Have a professional work attitude when delivering stores results after brand audits
Be approachable, polite and show respect to all staff in store as well as Franchise Partners
Conduct ‘Brand Audit’ and ‘Brand Audit Refresher’ training as may be required for all regions
Daily emailing of all completed Brand Audit Store visits reporting to the team; namely HOD, Senior Managers, Stores, etc
Must be willing to travel and spend time away from home up to 1 or 2 weeks at a time
Willing to work overtime as and when required
Adherence to all company policies namely but not limited to cell-phone, vehicle and SOP’s (Standard Operating Procedures) and any other lawful and reasonable duty and responsibility which may be required from time to time
A strong understanding of Mystery shopper standards and all Pedros SOP’s

REQUIREMENTS:

2 - 5 years of working experience within the food / hospitality industry as a Manager
Computer literacy with MS Office - Well experienced in excel/ word/ presentations
Excellent Communication skills and a good command of the English language both written and verbal
Possess strong interpersonal skills of working with integrity, honesty and trust
Ability to work independently as well as within a team
Must have valid driver’s license and travel to sites
Prior experience in Operations and Training
Experience in running a shift and a restaurant
A deep understanding of people management and customer perception