Job Opportunities in South Africa

Responsibilities:
1. Manage daily operations of stores to meet business goals.
1.1 Make sure that the store is open on time, and all the staff is present 15 min before opening.
1.2 Address all out of lines and assist store to rectify the problems.
1.3 Supervise and guide the staff to maximize sales
1.4 Develop safe and positive work environment for staffs, create a good vibe and keep the staff motivated.
1.5 Solve day to day problems within the store and follow all disciplinary procedures necessary.
1.6 Report all staff issues and behavior that you are unable to solve to Head Office.
1.7 Recruit suitable staff for the vacancies within your area, and potential managers will be interviewed by Hr and/or Operations Manager.
2. Training and development
2.1 Train staffs on daily responsibilities, brand promotion and customer service.
2.2 New staff induction – you are also responsible to train your staff on the product knowledge (what it’s made of and wash and care instructions),sales, stoke take procedures.
2.3 Performance discussions with staff/managers monthly. Evaluate employee performance and develop individual development plans.
2.4 Staff Discipline – Managers to issue warning to staff and hand in to area manager (ensure that a signed copy returned to head office. (Any offence as per disciplinary code and code of conduct)
2.5 Ensure all staff clock in and out (mornings/lunch and break times/closing times)
2.6 Assist in interviews ,recruiting and training staff
3. Stock control
3.1 Security and risk control – ensure all staff get searched, alarm activated and sensormatics in working condition.
3.2 Store counts – As per procedure communicated to you via head office and risk team. (Make sure that the store communicate the count to the risk team)
3.3 Stock monitor (age analysis, good and bad sellers and replenishment orders) feedback to OPS AND Head office on Monday IN MORNING MEETING )
3.4 IBT tracking – Follow up on outstanding IBT’s daily – no outstanding IBT’s on system
3.5 Scan stock take result must not be over 0.5%
4. Sales and targets
4.1 Achieving daily sales targets and monthly store target ( Will be issued by your NOM manager monthly)
4.2 Sales Tracking – post figures and monitor sales and staff (12pm, 3pm, 5pm and closing figures) find out reasons for poor sales performance and what assistance is need.
4.3 Store banking to be done before 10am each morning, monitor the stores to make sure that they comply with this procedure.
4.4 Send all paper work to Head Office after the weekend, when the driver comes to collect or drop off stock. Ensure you follow up with your stores and that the paper work gets send. You can also bring it to the Head Office Monday morning.
5. Customer service
5.1 Ensure customer satisfaction by delivering timely and quality services.( Provide exceptional customer service.)
5.2 Address customer issues and queries in accurate and timely manner.
6. Visuals
6.1 Visual checklist must be done by Area manager and should not be lower than an average of 90%
6.2 Make sure the stock rotation is done and the lay-out is correct.
6.3 Check the merchandising principles as per the communication from the visual team.
7. General
7.1 Key responsibilities –only the manager and assistant manager are allowed to have keys
(You need to have all the spare keys for your reporting stores, excluding the outside keys)
8. Report and updates
8.1 Monday Report – feedback from Area managers to Head office Monday morning in meeting
8.2 Incident report to by handed in Monday morning (If any)
8.3 Stock feedback (good and bad sellers/customers suggestions) to Head Office Monday morning meeting.
8.4 Promotion suggestions.
8.5 Centre footfall- email results to NOM
8.6 Stock order to warehouse before 10am on Monday morning (ensure that the store email the stock request and check with Yolande.)
Profile of a Bogart Area Manager
1. Be an Individual
2. Be a Positive Thinker
3. Be a Leader and Mentor
4. Be an Example
5. Be Disciplined
6. Be Professional at all times
7. Be Passionate towards your juniors
8. Be Efficient & Result Driven
Setting Goals:
1. Set-out Goals for yourself and your staff.
2. Ensure your goals are small & achievable.
3. Be in CONTROL of your goals by monitoring them regularly.
4. Know your weakness & challenge yourself.
5. NB. Improve on your weakness.
Goals to set out:
i) Ensure your store are being managed in accordance to ALL operational policies & procedures.
ii) Achieving Turnover vs. Targets daily
iii) Manage/Control ALL expenses vs. budgets
iv) Staff (Employment, Discipline & Training).
v) Vibe among Staff within stores.
VI) Stock Control (Stock-Loss 0 tolerance) do spot-checks daily on stock and report variances to risk team.
vii) Stores to be a well Merchandised, check and give your feedback to VM Manager. Make your store visually appealing and do stock rotation weekly before Friday to create a new look and feel
Admin:
· Administration of the Stock, Sales and Banking per store is the ultimate responsibility of the Store Manager and you must ensure that all procedures are followed by the Assistant Store Managers and Key Holders (Permanent Staff)
· Weekly Checklist actioned and followed up every week. Feedback to be sent to National Operations Manager after every visit.
· Ensure that Store teams are completing their Daily Planner. Follow up that the info is relevant and give feedback to our NOP.
Visual Merchandising and Operational Excellence:
· The store cleanliness, neatness and lighting specs are ultimately the responsibility of the store manager and Visual Manager. Stores must be managed to the minimum standards required by the business. Lease with VM Manager daily on findings.
· Visual directives will be sent our regularly and this must be executed as per the instruction (Visual Manager/Window co-ordinator)
· Music and TV programs must be as per the program content sent to the store.
Employee Scheduling
Employee Schedules (Rosters) needs to be send before the 22th of each month to the Area Manager. You need to ensure that the rosters are correct with sufficient floor covering over quiet, Intermediate & busy periods during a trading day and week.
The Roster needs to be signed-off and handed to staff.
1. NO Store may open with less than 2 employees.
2. No Store may close with less than 2 employees.
3. The busy periods should be scheduled with sufficient floor coverage.
4. Leave planner and leave applications 30 days for approval e-mail to area manager
5. A Store Leave Request needs to fall within Seasonal Trading Calendar.
6. Employees need to complete regular leave intervals ensuring no Excessive build-up of Leave due to them.
Incident Report
An Incident report needs to be completed if an out of the norm incident occurred at a store.
For example: Theft, Possible Staff abuse, customer Complaints and Stock Control issues.
The report may be requested from any HO Head of Department.
All the sections need to be completed in full:
a) Incident – Describe the incident in full.
b) Employee’s involved – Describe the involvement of each employee, in the Incident at hand.
c) Final Outcome – What Measures was put into place to resolve the matter at hand.
Tools to assist in reports:
a) Email sent or received.
b) CCTV footage – as head office
c) Open/Close Alarm Report – from OPS manager
Integrity Reports – on system
Job Type: Full-time
Work Location: In person