Job Opportunities in Singapore
September 17, 2024
NLB National Library Board
FULL TIME
Senior Manager (Operations Policy & Engagement)
[What the role is]
The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.
At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.
We can offer you:
[What the role is]
You will be part of the team that looks at creating positive library experiences through service delivery initiatives, and facilitating continuous improvement for public libraries.
Within this team, you will have the opportunity to develop new initiatives and formulate policies, guidelines and processes for operational ease and clarity, as well as utilise customer insights to anticipate customer needs and enable service improvements to meet the reading and information needs of the community.
Location: Work location will be at the Marine Parade Public Library. As the library is currently closed for renovation, the current work location is at the National Library Building.
Successful applicant will be appointed on a two-year contract in the first instance.
The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.
At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.
We can offer you:
- A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
- An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
- An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.
[What the role is]
You will be part of the team that looks at creating positive library experiences through service delivery initiatives, and facilitating continuous improvement for public libraries.
Within this team, you will have the opportunity to develop new initiatives and formulate policies, guidelines and processes for operational ease and clarity, as well as utilise customer insights to anticipate customer needs and enable service improvements to meet the reading and information needs of the community.
[What you will be working on]
[What we are looking for]
- Develop, implement and oversee service delivery initiatives including service policy, prioritisation of service offerings, manage project timelines with internal stakeholders and vendor management to ensure deliverables are achieved on-time and on-budget.
- Analyse both internal and external feedback and embrace problems as opportunities, facilitate interactions to clarify problems and actively monitor outputs and outcomes to contribute to service excellence.
- Analyse KPIs and key performance metrics, provide insights and identify areas for systemic improvements and take the lead in service enhancement initiatives.
- Collaborate with cross-functional teams to ensure seamless execution of service initiatives.
- Foster a culture of customer-centricity, continuous improvement and operational excellence.
[What we are looking for]
- Preferably 5-8 years of relevant experience in service delivery
- Strategic transdisciplinary thinking and problem-solving skills
- Ability to work independently and effectively across divisions
- Ability to analyse customer behaviour, feedback data and derive insights
- Experience in driving communication strategies is an advantage
- Possess an excellent service mind-set, with strong interpersonal and communication skills
Location: Work location will be at the Marine Parade Public Library. As the library is currently closed for renovation, the current work location is at the National Library Building.
Successful applicant will be appointed on a two-year contract in the first instance.
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
October 20, 2024
Fullsun Marketing Pte Ltd
IoT Product Specialist - Smart Hygiene
Rochor
FULL TIME & OTHER
View DetailsOctober 20, 2024
illuma Organisation
Marketing Coordinator -Immediate
Raffles
OTHER & FULL TIME
View Details
October 20, 2024
Dazzle Organisation
Junior Marketing Coordinator
Raffles
FULL TIME & INTERN & OTHER
View Details
October 20, 2024
Capgemini
14134005 - Life SG Actuarial Analyst
Singapore
FULL TIME & OTHER
View DetailsSimilar Jobs
September 18, 2024
Cushman & Wakefield
Director/Senior Director - Risk & Compliance Lead
Downtown Core
FULL TIME
View Details
September 18, 2024
Palo Alto Networks
Senior Technical Sales Manager, SD-WAN, Japan & Asia Pacific (Japanese, English)
Singapore
FULL TIME
View DetailsSeptember 18, 2024
Talents@Work Pte Ltd
Safety Executive / Senior Executive | AWS + VB #JT
Jurong East
FULL TIME
View DetailsSeptember 18, 2024
FOMO Pay Pte. Ltd.
Senior Director, Business Development (Sales)
Downtown Core
FULL TIME
View DetailsSeptember 17, 2024
SFA Singapore Food Agency
SCIENTIST/ SENIOR SCIENTIST (AQUACULTURE SITE MONITORING AND MANAGEMENT)
FULL TIME
View DetailsNew Jobs from This Company
September 17, 2024
NLB National Library Board
Library Officer, NL/Reader Services (Collections – Donors’)
FULL TIME
View DetailsSeptember 17, 2024
NLB National Library Board
Senior Manager (Operations Policy & Engagement)
FULL TIME
View DetailsSeptember 17, 2024
NLB National Library Board
Social Media & Content Marketing Intern, Digital Experience
FULL TIME
View Details