Customer Service and Operations Associate

September 18, 2024

CRZtales

Hougang

FULL TIME & OTHER

About
We are a growing retail and e-commerce business, our mission is to inspire creativity and mindfulness by offering a wide range of beautifully crafted crystals for displays, accessories, and DIY projects, empowering you to manifest your dreams.
This role involves working independently on tasks while also collaborating with other team members to manage and follow through on customer orders, both online and offline. You will play a crucial role in ensuring smooth operations in our growing e-commerce business.
Job Responsibilities

Order Processing: Ensure that e-commerce and socials’ orders are fulfilled promptly to ensure timely delivery and customer satisfaction
Fulfill Customer’s Orders & Customisation Request
Customer Service: Invoicing and responding to customer inquiries/concerns through online & social platforms. Assist with retail floor responsibilities on days when the studio is open. This involves sales floor upkeep, cashiering, etc.
Packing: Packaging products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
Inventory Management: Assist in unboxing of new stocks, engage in stock-take and tagging of the new product
E-commerce Operation Support: Manage product uploads and photography for e-commerce platforms, ensuring accurate representation and quality imagery
General Office Management: Sorting of inventories in the office, keeping track and stocking up of office supplies, etc.
Daily Housekeeping Duties
Other Ad-Hoc Duties as Assigned

Job Requirements

High initiative and positive attitude, able to work independently and as a team.
Simple computer knowledge (Instagram, MS Office, Google Softwares, Excel) is required
Crystals knowledge not necessary but will be beneficial
Training will be provided
Number of workdays: 5 days (5 hours each day, between 9am-6pm)

Benefits

Gym and pool use
Monthly team bonding (eg. bbq night, movie outing, karaoke and pizza etc)
Annual retreat

At CRZtales, we're committed to more than just work. We're dedicated to fostering an environment where we not only excel professionally but also embrace life outside the office. Join us in achieving the perfect work-life balance as we grow together!
We look forward to hearing from you!
Any further enquiries do email us at crztales@gmail.com
Job Types: Full-time, Fresh graduate
Pay: $1,300.00 - $2,800.00 per month
Benefits: