Job Opportunities in Singapore
September 18, 2024
Singapore Post Ltd
Singapore
FULL TIME
Customer Service Officer (1 year contract)
Job Description
- Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.
- Accurate case logging into the Customer Relationship Management system.
- Follow-up on all outstanding/existing cases.
- Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction.
- Report to the Customer Service Supervisor/Team Leader.
- Any other ad-hoc duties as assigned by your Customer Service Supervisor/Team Leader.
Requirements
- Min GCE “O” level
- 1 year Customer Service experience in call center (Inbound calls)/Customer Service related industry is preferred
- Active listener and possesses problem-solving skills
- Fast learner, good team player in a fast pace environment
We regret to inform you that this job opportunity is no longer available
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