Job Opportunities in Singapore
September 18, 2024
ITCAN Pte Ltd
CONTRACT & FULL TIME
Customer Service Officer (CSO)
- Receive and document user feedback through post service surveys.
- Investigate feedback thoroughly to understand the root cause and identify areas for improvement.
- Communicate with user professionally and empathetically to address their concerns and provide timely resolutions (where applicable).
- Document all interactions and resolutions accurately (in customer relationship management, CRM).
- Analyse complaint trends and provide insights to management for continuous improvement of services and processes.
- Stay updated on company policies and services to provide accurate information to users.
Benefits:
- Professional development
- Day shift
- Monday to Friday
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