October 19, 2024

LEARNING POINT KIDS PTE. LTD.

Singapore

FULL TIME

Customer Engagement Executive

Work Location:

Thomson Plaza

Willing to travel to other branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza)

Work Days:

Monday-Friday: shifts between 10am-10pm

Saturday-Sunday: 8am-6pm

Able to work shift hours and on weekends (4 weekdays and 1 weekend)

44 hours per week

Job Responsibilities:

Service oriented

Acquire and maintain strong knowledge of the organisation's programmes, services and processes

Keep abreast of latest MOE initiatives to stay relevant with customers' needs

Actively promote and upsell programmes to both prospective and existing customers

Attend to customers' needs and enquiries in a prompt and service-oriented manner

Build rapport and maintain a positive relationship with all stakeholders

Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner

Meticulous and detail oriented to ensure administrative duties like registration and enrolment data are accurately captured

Maintain an updated record of customer interactions, including inquiries, feedback and complaints

Provide support and assistance to teachers and students whenever required

Uphold a strong communication platform between teachers and parents

Assist in other adhoc duties as assigned

Job Requirements:

Minimum Diploma holder

Strong proficiency in spoken and written English

Proficient with Google Docs, Google Sheets and Microsoft Office

Good team player with ability to work with minimal supervision

Prior experience in education industry would be advantageous

Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s).

To submit your application, you can also drop us an email (hr@learningpoint.com.sg) with the position that you are applying for and a copy of your resume.

We regret to inform that only shortlisted candidates will be contacted.