To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager.
To be fully knowledgeable with every dish served in the Restaurant and to provide explanations as requested by the customer.
To assist the Restaurant Manager in keeping the morale of the Team up.
To make sure that Company Policy, the Vision Statement, and Departmental Objectives are followed and always utilized.
To assist with team management through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and in time allocated.
To take responsibility for service in the Restaurant under your responsibility during your shift.
To report, monitor or handle small disciplinary matters.
To be competent in advising guests with food allergies or dietaries by liaising with the kitchen and bar teams and ensuring the order is processed correctly.
To ensure that all guest wishes are met so far as is reasonably possible.
To be aware and promote all services offered in the Restaurant.
To ensure that all staff call guests by their correct name and title.
To welcome, sit and take food orders from guests in the restaurant.
To ensure that service is at all times performed in a professional manner following standards set.
To ensure that the billing procedure is thorough, correct and signed at completion of each meal.
To collate information and feedback while attending all staff briefings before each service.
To obtain feedback from guests and to use this to improve service and to pass on such to the Restaurant Manager.
To ensure overall responsibility of the running of your station, or private function.
To assist in preparation, presentation and delivering of trainings sessions to your team.
To maintain good communication between Kitchen/Services and other departments on a daily specials, shortages, and special dietary requirements.
To ensure that the Restaurant are maintained to a high standard of cleanliness.
To ensure that all appliances, fixtures and fittings are safe and work in accordance with
Health & Safety regulations and report any faults to the Restaurant Manager or his/her Assistants.