Job Opportunities in Saudi Arabia
September 18, 2024
Brainlake Advertising LLC
مكة
CONTRACT
Customer Experience Designer (CX)
We are looking for a driven and creative Customer Experience Designer to join our dynamic team on a 6-month extendable contract in Saudi Arabia.
Your mission will be to craft exceptional customer experiences by transforming client briefings into immersive and intuitive design solutions. You’ll focus on building seamless experiences across brand touchpoints, digital products, services, and systems that engage and delight users.
Requirements
❏ Facilitate Vision Workshops: Lead workshops with client stakeholders to explore and define the client’s strategic vision, mission, and guiding principles.
❏ Define Strategic Objectives: Set clear strategic objectives and initiatives that align with the client’s vision, ensuring their services are customer-centric and impactful.
❏ Create User Personas: Develop user personas based on in-depth research, identifying user needs, motivations, and expectations.
❏ Map User Journeys: Design comprehensive user journeys for each persona, outlining how they will interact with the client’s services and digital touchpoints.
❏ Digital Touchpoints: Identify key digital touchpoints, ensuring a cohesive experience across all customer interactions.
❏ Host Experience Workshops: Conduct validation workshops with stakeholders to ensure the alignment of personas, journeys, and overall user experience
Benefits
❏ 4+ years of experience in CX or service design within digital agencies.
❏ Proven track record in delivering end-to-end CX initiatives, including research, strategy, design, testing, and implementation.
❏ Strong UX or service design background.
❏ Excellent communication skills—both written and verbal (Arabic is a plus).
❏ Experience in journey mapping and workshop facilitation.
❏ A detail-oriented, critical thinker with a passion for creating impactful user experiences.
❏ Strong organizational and presentation skills.
Your mission will be to craft exceptional customer experiences by transforming client briefings into immersive and intuitive design solutions. You’ll focus on building seamless experiences across brand touchpoints, digital products, services, and systems that engage and delight users.
Requirements
❏ Facilitate Vision Workshops: Lead workshops with client stakeholders to explore and define the client’s strategic vision, mission, and guiding principles.
❏ Define Strategic Objectives: Set clear strategic objectives and initiatives that align with the client’s vision, ensuring their services are customer-centric and impactful.
❏ Create User Personas: Develop user personas based on in-depth research, identifying user needs, motivations, and expectations.
❏ Map User Journeys: Design comprehensive user journeys for each persona, outlining how they will interact with the client’s services and digital touchpoints.
❏ Digital Touchpoints: Identify key digital touchpoints, ensuring a cohesive experience across all customer interactions.
❏ Host Experience Workshops: Conduct validation workshops with stakeholders to ensure the alignment of personas, journeys, and overall user experience
Benefits
❏ 4+ years of experience in CX or service design within digital agencies.
❏ Proven track record in delivering end-to-end CX initiatives, including research, strategy, design, testing, and implementation.
❏ Strong UX or service design background.
❏ Excellent communication skills—both written and verbal (Arabic is a plus).
❏ Experience in journey mapping and workshop facilitation.
❏ A detail-oriented, critical thinker with a passion for creating impactful user experiences.
❏ Strong organizational and presentation skills.
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
October 19, 2024
AL HADA CONTRACTING COMPANY
Civil Engineer (Saudi or Arab)
الرياض
FULL TIME
View Details
October 19, 2024
Mansard Riyadh, a Radisson Collection Hotel-Rooms
Nail Technician
الرياض
FULL TIME
View DetailsSimilar Jobs
September 17, 2024
Talent Pal
Logistic and Customer Support Coordinator - Vitrolife Group
الرياض
View Details