o Leading the business in the cluster hotels.
o Lead the overall management and strategic direction of the property and support all departments in the achievement of operational targets
o Maximize the property in terms of profit and management of financials
o Ensure full compliance with operating controls and legislation in all areas of the business
o Actively involved in the recruitment process of positions within the property to select the best fit
o Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input
o Develop relationships within the local community
o Maintain product and service quality standards to exceed guest expectations
o Promote the brand and ensure all brand essentials and standards are in place and executed consistently.
Your experience and skills include:
- Previous experience in a leadership role within a similar hotel brand or business
- Passionate to grow and develop self and others
- Strong relator with ability to build relationships
- Strategic, creative and able to communicate effectively
- A proven leader who is able to inspire others
- Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs.
You will live the brand by:
Note: Customization by brand or market segment must be added for the Cluster General Manager. For example:
- Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
- Interacting in a positive way with all team members to ensure a luxury guest experience
- Fostering positive owner relations and maximizing performance