Job Opportunities in Romania
October 10, 2024
IMAGINE LIVE
București
OTHER
Studio Operation Manager - Live Casino
- Fluent in English
- PC literate
- Previous land-based and/or online supervisory casino experience
- Excellent communication skills, both written and verbal
- Leadership and analytical skills
- Ability to understand problems and propose correct solutions
- Proven experience managing live operations in a high-pressure environment
- Management skills
- Familiarity with online casino operations, gaming regulations, and live-streaming technology is highly desirable Studio Operations Management:
- Oversee the daily operations of the live casino studio, ensuring games are broadcasted without technical issues.
- Oversee the scheduling, staffing, and performance of personnel.
- Oversee live games to ensure compliance with internal standards, gaming regulations, and responsible gaming policies.
- Work closely with the technical team to ensure all equipment is functioning properly and troubleshoot any technical issues.
- Lead, mentor, and manage the studio staff.
- Develop and implement training programs to ensure all team members understand game rules, technical aspects, and customer interaction best practices.
- Conduct regular performance evaluations and provide feedback to ensure optimal team performance.
- Approves employee scheduling, shift rotations, and leave to maintain adequate studio coverage.
- Oversee the quality of live-streamed casino games, focusing on both customer experience and operational efficiency.
- Approves performance KPIs related to uptime, game quality, and player satisfaction.
- Work with the customer service and marketing teams to address any issues impacting the player experience.
- Collaborate with the IT and engineering teams to ensure the optimal functioning of all studio-related technology, including cameras, audio equipment, and live-streaming software.
- Oversee that equipment is properly maintained, with regular inspections, updates, and repairs as needed.
- Oversee that all live gaming operations comply with local and international gaming regulations.
- Approves risk management strategies to prevent fraud, money laundering, or other illicit activities.
- Work with the legal and compliance teams to stay up to date on changing regulations and implement necessary adjustments in studio operations.
- Continuously review and improve processes to enhance efficiency and reduce operational costs.
- Identify potential areas for automation or system improvements and work with relevant departments to implement solutions. We are seeking a passionate and proactive Studio Operations Manager to join our dynamic team! This role is ideal for individuals who are not afraid to roll up their sleeves and are eager to make a difference while contributing to an electrifying atmosphere.
The Studio Operations Manager will oversee the day-to-day operations of the live casino studio, effectively managing all studio personnel and equipment to ensure the smooth execution of live casino games and seamless delivery of services. This role is pivotal in maintaining high standards of quality, productivity, and efficiency while ensuring compliance with gaming regulations and company policies.
If you are ready to take on this exciting challenge and make a significant impact in our live casino operations, we'd would love to hear from you!
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