October 8, 2024

Jolera Inc.

București

FULL TIME

ServiceNow Developer EU

Who We Are:
Jolera Inc. is a multinational hybrid aggregate service provider (HASP) specializing in delivering comprehensive IT solutions to customers and channel partners. Our core services include customized technology solutions, IT assessments and strategic planning, IT device and infrastructure management, data backup and recovery solutions, cloud and on-premise migrations, enterprise-grade security services, and 24/7/365 quad-lingual end-user support. With a growing team of over 550 professionals globally, Jolera excels in designing and delivering technology systems that are effective, competitive, scalable, and valuable...
Position Description:
Jolera is seeking a skilled and experienced Service Now Developer/Administrator to join our IT team. The successful candidate will be responsible for the development, enhancement, and administration of our Service Now instance. This includes working with a variety of Service Now modules, creating custom applications, integrating external systems, and maintaining overall platform health and performance. The role involves collaborating with various departments to support their Service Now needs and implementing best practices for platform customization and management. EU candidates only. 
Working hours 9:00AM – 5:00PM Eastern Time (ET)
Key Responsibilities:

Develop and enhance custom applications and workflows within the Service Now platform.
Create and update Service Catalog items for IT, Facilities, and Security.
Implement and maintain custom scripts to support business processes.
Integrate Service Now with external systems such as Active Directory, LDAP, Docu Sign, Qualys and Jira.
Enhance existing integrations and develop new ones as needed
Perform general administration tasks including user access management, platform monitoring, and maintenance.
Manage instance security, including instance hardening, SSO configuration, and session management.
Monitor logs and resolve issues or errors.
Investigate and troubleshoot workflow and access issues.
Resolve common incidents such as duplicate user accounts, empty assignment groups, access issues, and workflow errors
Manage releases and deployments using update sets and follow established change management processes.
Collaborate with the Agile Development team to track and manage development work.  
Document knowledge in Knowledge Base articles and share with applicable users.
Provide training and support to end users and administrators as needed.
Assist with project development work, including integration with new systems and the development of custom applications.
Handle incoming operational work to allow the development team to focus on project work

Who You Are:

Bachelor’s degree in Computer Science, Information Technology, or related field.
Proven experience as a Service Now Developer/Administrator.
In-depth knowledge of various Service Now modules, including ITSM, Service Portal, CMDB, GRC, and others.
Strong scripting skills in Java Script, Glide Script, and other relevant languages.
Experience with API calls, email inbound actions, and Integration Hub spokes.
Familiarity with Active Directory, LDAP, Docu Sign, Qualys, Jira, Rally, other common integrations
Strong understanding of ITIL best practices and change management processes.
Excellent problem-solving and troubleshooting skills.
Ability to work collaboratively with cross-functional teams.
Strong communication and documentation skills.

Preferred Hands-On Experience:

Extensive experience developing custom applications within the Service Now platform - Proven ability to design and implement workflows, forms, and modules that enhance business processes and user experiences.
Strong scripting capabilities - Proficiency in Java Script, Glide Script, and related languages to create and customize client scripts, business rules, UI policies, and more
Hands-on integration experience - Demonstrated success integrating Service Now with external systems like Active Directory, LDAP, Docu Sign, Qualys, and Jira, using REST/SOAP APIs and Integration Hub spokes.
Service Catalog and Portal development - Experience in creating and managing Service Catalog items and Service Portal widgets to meet IT, Facilities, and Security needs.
Platform administration - Proficient in performing day-to-day administration tasks such as user management, platform monitoring, instance security hardening, and SSO configuration.
Incident and problem resolution - Skilled in troubleshooting and resolving workflow issues, access problems, and other common Service Now incidents.
Release and deployment management - Experience managing updates and deployments through update sets, adhering to change management processes.

ITIL and Change Management - Strong understanding and practical experience implementing ITIL best practices and following structured change management processes.
Agile collaboration - Experience working within Agile teams to manage development work, track progress, and contribute to continuous improvement initiatives.
End-user and administrator support - Capable of providing training, support, and documentation to ensure smooth operation and knowledge transfer across teams.

Working hours 9:00AM – 5:00PM Eastern Time (ET)
Job Type: Full-time