October 3, 2024

Emerson

Cluj-Napoca

OTHER

Service Specialist - 18 months

As a Service Specialist , you will assist customers by identifying the best solution for their application, independently crafting quotations and ensuring requests are handled at a high quality, accurately and on time.
If this sounds like an exciting job for you, we encourage you to apply!
In This Role, Your Responsibilities Will Be:

Take ownership for customer orders received against quotations and verify them for accuracy.
Ensure that the factory items have been scheduled for shipping, internal orders are placed by the purchasing department and service requests are raised.
Liaise with Sales team to advise about the status or possible challenges regarding received quotes and orders.
Generate proposal documents (technical and commercial) based on a specific proposal template.
Maintain all databases accurate and updated.

Who You Are:
You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance. You break down objectives into appropriate initiatives and actions. You build and deliver solutions that meet customer expectations.
For This Role, You Will Need:

Previous experience in a similar role (customer support, sales support, technical sales etc).
English proficiency (written/read/spoken).
Good usage of Microsoft Office Suite (Excel, Word, Powerpoint).
Good interpersonal and communication skills.

Preferred Qualifications that Set You Apart:

Basic knowledge of Industry Processes or Process Control and Instrumentation.
Experience working in a matrix organization.
Proficiency or medium level in French, Italian or German

Our Offer to You
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.
Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.