Job Opportunities in Romania
July 23, 2024
Capgemini
Iasi
OTHER
Service Desk Process Associate with Portuguese
Short Description
Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Performs tasks in line with the written procedures under close supervision.
Qualifications
• Strong communication skills and command in English and Portuguese languages
• The team member is responsible for processing the HR data correctly and timely according to the project deadlines and to the expected quality, interacts with the Client on a daily basis via phone and email, work on resolving HR related issues, cooperate with other delivery team members, and ensure that the documentation is up to date.
• The team member must ensure they share their specialist knowledge within the team.
• Good verbal and written communication skills
• Positive team player
• Graduation is required – Bachelor’s degree
• The team member is responsible for processing the HR data correctly and timely according to the project deadlines and to the expected quality, interacts with the Client on a daily basis via phone and email, work on resolving HR related issues, cooperate with other delivery team members, and ensure that the documentation is up to date.
• The team member must ensure they share their specialist knowledge within the team.
• Good verbal and written communication skills
• Positive team player
• Graduation is required – Bachelor’s degree
Job Responsibilities
• Process movements (transfers, promotion) and leaver requests
• Process HR Administration requests
• Answer client’s calls and emails
• Process client’s queries and escalations
• Provide clarification of HR policies and procedures
• Organize knowledge sharing sessions internal and cross teams
• Successful process related problem solving
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
• Maintain HR system catalogues
• Manage HR organization structure
• Manage time
• Adjust records
• Process separation
• Reporting
• Process HR Administration requests
• Answer client’s calls and emails
• Process client’s queries and escalations
• Provide clarification of HR policies and procedures
• Organize knowledge sharing sessions internal and cross teams
• Successful process related problem solving
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
• Maintain HR system catalogues
• Manage HR organization structure
• Manage time
• Adjust records
• Process separation
• Reporting
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