October 11, 2024

New Era Technology

București

SENIOR NETWORK ENGINEER

Job Description Summary:

Actively participate in "business as usual" operational routines, project rollouts and ensure all activities are carried out in a timely manner according to industry best practices and in house processes in order to deliver high quality services to our customers.

Responsibilities:

Provide excellent customer interface and customer satisfaction skills
Plan, execute & document project activities and "business as usual" tasks through to resolution
Manage and communicate change scope and schedules
Resolve and document service request activities using ticketing systems
Ability to work shifts and hours based on the requirements of the Network Operations Center
Provide 3-rd level Cisco VOIP support to isolate and resolve voice network issues
Assist with project rollouts as assigned by the customer and/or line manager

Qualifications:

Good networking & PC knowledge required
Strong interpersonal skills:

Demonstrated ability to effectively manage customer problems
Must be an effective communicator

Must have the ability to multi-task (within reason)
CCNP Voice / Collaboration certification or equivalent Cisco Unified Communications portfolio knowledge required
Good knowledge and working experience with Cisco CME, CUCM, CUC, IM&P, Voice Gateways, CUBE, Expressway, Jabber (local and MRA)
You have experience with the following technologies: Switching, Routing, Firewalling, VPN, Loadbalancing, Wireless, and SD-WAN.
Familiar with the use of Cisco RTMT, Translator X and other trace analysis tools
Familiar with network monitoring and management tools
Be able to provide escalation support when working with telco carriers
Excel in analytical troubleshooting, work accurately, and are flexible and eager to learn and grow in the role.
You are a confident, independent worker who takes the initiative and values teamwork