Job Opportunities in Romania
October 8, 2024
Wipro Limited
Timișoara
Quality Specialist-Green Belt Certified, Timisoara
- Timisoara, Romania
- DOP
- 3112545
Job Description
We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as Quality Blackbelt will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
Job requirements:
- Achieve operational and business metrics defined for the Quality Function.
- Travel to customer site on need basis on short term/medium term for process consulting, process innovation, robotic process automation and initiate pro-active solutions to customers to improve their processes.
- Work closely with customer in assessment and understanding of client processes and to identify improvement areas.
- Conduct process/ISO/standardization audits.
- Implement Continuous improvement projects. (Lean/Six Sigma/Kaizen, CI etc.).
- Conduct Quality related trainings. (Lean, Six Sigma, RCA, and other quality related trainings).
- Monitor and drive improvements in training coverage and participation from operational teams.
- Identify opportunities around Analytics, Robotics, automation in the processes and enhance value delivered to customer.
- Motivate and promote employee engagement towards continuous improvements and Wipro’s quality culture.
- Stabilize Quality monitoring processes (i.e. sample size selection, control checklists, feedback mechanisms etc.) drive quality assurance rigor in the process to drive defect reduction.
- Support Operations in achieving SLA’s. Work closely with Operations in ensuring RCA is done and improvement actions are being put in place, monitored to drive improvement results.
- All Quality related improvements/activities that would either result or achieve in client and end-customer satisfaction.
- Represent Wipro in external forums, client visits and industry and demonstrate key practices followed around process and customer excellence.
- Identify and replicate industry best practices and continuously upscale the processes followed.
Skills (Must Have)
- Advanced level of English, Spanish being to have.
- Skilled in Six Sigma, Lean & Six Sigma Methodologies.
- Minimum of 3 years’ experience in BPO or Shared Service Centre.
- Previous work experience in Implementation of Six Sigma projects and Quality processes would be a plus.
- Excel knowledge is mandatory (with a focus on excel data analytics, visualization, and representation).
- Experience in managing multiple locations and implementing quality management and practices in the locations dealing with multiple internal customers.
- Strong problem solving.
- Great customer relationships skills.
- Data analytics and data processing know-how.
- Project management experience would be a plus.
- Time management is a must.
- Capacity to think and act independently.
- Internal - General Use.
- Team player.
- Ability to work multiple types of people and personalities.
Educational background
- Graduate or Postgraduate
- Certified Green Belt (must) or trained Black Belt (nice to have)
- Trained lean practitioner
Benefits for working with us:
- The chance to work for Top Employer 2024!
- Competitive salary with attractive set of social benefits:
- Private Pension Plan;
- Monthly Benefit budget;
- Medical insurance;
- Life insurance;
- Christmas bonus;
- Childbirth allowance;
- Relocation package for candidates willing to relocate;
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
- Personal development in a multinational working environment through nice extracurricular activities with the team;
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
- Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
- Extra annual leave days depending on tenure within Wipro;
- BOOKSTER opportunities;
- Nice designed and central business office;
- Fruits, coffee and tea on the house + massage at the office;
- Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
- Employee Assistance program;
- Employee Referral Program with attractive incentive schemes
- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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