Job Opportunities in Romania
August 20, 2024
Computer Generated Solutions Romania
Brasov
OTHER
Product Support Analysts - Brasov (BACKOFFICE)
- Basic SQL knowledge, log reading and understanding.
- Proficiency in connecting UI observations to underlying code issues in Python and/or Typescript.
- Demonstrated experience and proficiency in supporting an API.
- Great English Skills.
- Manage a queue of tickets by staying organized and hitting SLA targets (Time to First Response, Time to Resolution).
- Effectively and efficiently communicate with our key customer stakeholders who primarily come from security engineering and compliance backgrounds.
- Connect UI observations to issues in the product code base, developing a strong understanding of how the product works.
- Collaborate closely with our broader internal teams to effectively address customer issues and provide valuable insights for product and process improvement.
- Manage outbound customer communication during product incidents and outages.
We regret to inform you that this job opportunity is no longer available
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