IT Support Specialist

October 18, 2024

Temenos

București

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.
We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

We are seeking an IT Support Specialist with around 3-4 years of experience. The candidate will support a
worldwide company of 50 sites and 7000 users.
Experience and expertise in the PC world and general Information Technology are required.

OPPORTUNITIES

You will analyze, troubleshoot, and resolve complex technical problems that impact employees within the
global organization. First and second-level support.
You will manage the day-to-day operation of systems related to end-user devices (Laptops, Phones, etc.)
You will ensure incoming requests are logged properly using the ticketing tools that are available and solved.
You will perform impact analysis as appropriate.
You will create and maintain documentation such as solutions to issues, end-user guides, IT support guides,
etc.
You will support and work with IT asset management
You will support Procurement process for IT-related purchases (PR, PO, etc.)
You will support and work together with other IT departments within the organization.

SKILLS

You should have around 3-4 years' experience in general Information Technology.
You should be university-educated and Full/Part qualified IT support would be an advantage.
You should have the ability to work on multiple projects with minimal supervision.
You should be a fast learner with a proactive mindset.
You should be self-motivated, positive, and "can-do" attitude.
You should have the ability to work in a high-pressure environment.
You should have the ability to work effectively alone and within a team.
You should have strong communication skills, oral and written.
You should have strong organizational skills, excellent time management skills, and ability to prioritize workload.
You should have a security mindset about Information Technology.
You should have strong organizational skills, excellent time management skills, and ability to prioritize workload.
You should have a security mindset about Information Technology.
You should have strong computer hardware knowledge of Windows 10/11 and MS Office installation, imaging, and
debugging.
You should have good knowledge of Active Directory, Exchange, Office 365, and ticketing systems.
You should have good English language skills, written and verbal.
You should have TCP/IP networking and network cabling knowledge.
You should have knowledge of AV systems for video calls, meetings, etc.

Optional Knowledge:

Apple Mac OS/JAMF
Hardware (Servers, network appliances)
Windows Server OS, Azure AD, SCCM
Microsoft Certifications
VMware/Citrix
Ticketing system (Manage engine)

VALUES

Care about your internal customers.
Commit to a first class IT support mindset.
Collaborate with your colleagues across the organisation.
Challenge the status quo.

SOME OF OUR BENEFITS include:

Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
Family care: 4 weeks of paid family care leave
Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
Study leave: 2 weeks of paid leave each year for study or personal development