Job Opportunities in Romania

What we do - And why!

Your tasks

• Act as a team member of the internal IT department of the group and provide 1st level technical support
• Be the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Direct issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Maintain a high degree of the internal customer service for all support queries and adhere to all service management principles
• Take ownership of user queries and be proactive when dealing with user issues
• Create tickets using the ticketing tool (Classic Desk)
• Ticket re-assignment to L2 if ticket unsolved by L1 (where ever applicable)
• Identify and suggest possible improvements on procedures.

Your qualification

• SAP administration basic knowledge
• Active Directory
• Windows7 / Windows 10 experience
• MS Office Package
• Basic Networking knowledge
• Proficiency in German (mandatory) and English
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field.